Sometimes Saving Sometimes Not

Community Beginner ,
Jan 21, 2018

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Hello,

I could use some help. I am working on editable pdf files on an iPad mini, the files were created on an iMac. I have had no problems for a long time until recently, and now I am having problems saving files. The first time, I was all done with a report after 2 1/2 hours of work and it had been saving just fine. Until I went to print and I got an error message and it wiped my file clean of all my work. Now I am having difficulty saving. Sometimes it saves, sometimes it doesn't. When it doesn't, I loose whatever I did since it last saved. I have had to resort to saving after every sentence. I have tried downloading the original template file I made and still the same. I have tried a different template and the same. So it does not seem to be the files themselves. I  believe I have the latest version on the iPad because I could not find anything allowing me to update. I work in the field and can't have this happen. Please any help would be appreciated!  Thank you.

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1 Correct Answer

Adobe Employee , Jan 23, 2018
MobileDeveloperCK Adobe Employee , Jan 23, 2018
Hi darenk86674975​,We just released Acrobat Reader 18.01.22 to the App Store.This is the latest official release (that is identical to the pre-release version) as of January 23.Thank you for your help!

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Adobe Employee ,
Jan 21, 2018

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Hi darenk86674975​,

We believe that we fixed the problem that you've experienced with Acrobat Reader 18.01.15.

I sent you a forum private messages to see if you are interested in evaluating the pre-release version of Acrobat Reader that contains the fix.

Thank you!

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Community Beginner ,
Jan 22, 2018

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Hello,

Thank you. I did get your message but it is not letting my reply email go through. I am interested in what yo mentioned. Please send info.

Thank you,

Daren

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Adobe Employee ,
Jan 23, 2018

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Hi darenk86674975​,

We just released Acrobat Reader 18.01.22 to the App Store.

This is the latest official release (that is identical to the pre-release version) as of January 23.

Thank you for your help!

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Community Beginner ,
Jan 23, 2018

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Hello,

Thank you for your help. As of now this seems to have fixed the problem, and hopefully permanently. I must say that I am impressed by how fast you reply to issues brought up in the forum. And unless I have amazing timing, my issues were fixed with updates this time and last time within a day.

Thank you again.

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Adobe Employee ,
Jan 23, 2018

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Hi darenk86674975​,

Thank you for your help!

Please feel free to contact us again if you encounter any problems with Acrobat Reader for iPhone and iPad.

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