ssl athority error

[DavideT]

I'm trying to login in the adobe apps (reader and adobe scan) but i cannot do it beacause of an error that accure before the login page. The error is "Untrusted ssl certificate authority". I have just rooted my phone (galaxy note 3)  and installed android 10. I have no problem if i login from my samsung browser.

[defaultnz59t992cfcu]

Check if you have any adblock or vpn enabled

[eddiejimenez]

Any resolution on this? I'm running into similar or the exact same issue. "An Error occurred while authenticating. The SSL certificate authority is not trusted." VPN is disabled. This is only happening on our Android devices. iOS is fine. This is also happening on both the personal and work profile apps (not specific to our MDM work profile). 

[Test Screen Name]

You rooted too? Seems to cause this.

[eddiejimenez]

Nah we restrict rooted and jailbroken devices in Intune.

It’s looking like either our WiFi or access point certs\SCEP might be causing this.

What’s frustrating is it works on just cell service so not sure why it’s necessary for a user trust authority to be involved here

-Eddie

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[defaultd9pzi50tpejk]

I'm having this issue as well, but unfortunately I still can't sign in even with WiFi disabled. It only started happening a couple weeks ago, and was fine before then. We use SSO to sign in.

[S S.]

@defaultd9pzi50tpejk Hi,

I suggest contacting your IT administrator to check if the access is provided correctly to log in using your device.

Also, it would be great if you could share a screen recording of the error you get for us to investigate better.

Thanks,

Souvik.

[Frank2783018670fy]

We are running into this same issue in our office.

[S S.]

Hi @Frank2783018670fy, 

Sorry to hear that! 

Would you mind trying to use cellular data once instead of Wi-Fi? This would be just for testing purposes and help us to further narrow down the approach.

-Souvik.

[REDDEVIL1999]

Hi, 

Have you managed to find a resolution to this issue, as this error has only just recently starter happening for one of the companies clients as well?

[S S.]

Hi @REDDEVIL1999,

Sorry for your experience with Acrobat Reader Mobile. 

Are you connected to VPN or a company Wi-Fi? Would you mind changing the data source to cellular and then checking? 

I tried reproducing the issue on my end, but it worked fine. Seems more like the network is monitored by the organization than the application.

Also, could you share a screen recording of the situation happening for better understanding? 

Look forward to hearing from you.

-Souvik.

[Stephen2324727764q0]

I'am using Samsung Galaxy S23+ (not tempered and brand new), have the same SSL problem while trying to register an Adobe user account.  

[S S.]

Hi @Stephen2324727764q0,

Are you connected to any VPN when trying to create the account? 

Is the device working on any Organizational network? These could be some possible reasons why you are unable to.

Also, please try opening https://acrobat.adobe.com/ and check if you can create an account there. If yes, then please let us know so we can investigate further.

-Souvik