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Subscription for Adobe Premium on iPad not working

New Here ,
Nov 28, 2019

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I purchased a subscription of adobe premium for my iPad but I am not able to use the Edit PDF option.  It still appears on the lower right with a blue star next to "Edit PDF" and when selected it takes me back to the info page comparing standard vs premium and so I click on subscribe again but then it goes from "purchasing" to telling me I already have a subscription and if I want to manage.  When I click manage it only gives me an option to cancel.  Which I did, trying to see if it was an app update/download issue and tried it again but still not working.  I tried deleting the app and re-downloading, I tried signing out of my account and back in and I tried shutting off and restarting my iPad.  None of these have worked.  

 

Why isn't my acrobat app recognizing the subscription?

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Account management, Activation, Installation

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Subscription for Adobe Premium on iPad not working

New Here ,
Nov 28, 2019

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I purchased a subscription of adobe premium for my iPad but I am not able to use the Edit PDF option.  It still appears on the lower right with a blue star next to "Edit PDF" and when selected it takes me back to the info page comparing standard vs premium and so I click on subscribe again but then it goes from "purchasing" to telling me I already have a subscription and if I want to manage.  When I click manage it only gives me an option to cancel.  Which I did, trying to see if it was an app update/download issue and tried it again but still not working.  I tried deleting the app and re-downloading, I tried signing out of my account and back in and I tried shutting off and restarting my iPad.  None of these have worked.  

 

Why isn't my acrobat app recognizing the subscription?

TOPICS
Account management, Activation, Installation

Views

138

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 28, 2019 0
kglad LATEST
Adobe Community Professional ,
Nov 28, 2019

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i don't know of any "adobe premium" subscription.

 

check your account, https://accounts.adobe.com

 

what subscription/service is listed?

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Nov 28, 2019 0