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Subscription

New Here ,
May 15, 2020

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I canceled a subscription before my 7 days were up on the free trial but for some reason I've been charged twice for a subscription I don't have. Why am I being charged when I have no subscriptions? 

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Cancel subscription, Install update and subscribe

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Subscription

New Here ,
May 15, 2020

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I canceled a subscription before my 7 days were up on the free trial but for some reason I've been charged twice for a subscription I don't have. Why am I being charged when I have no subscriptions? 

TOPICS
Cancel subscription, Install update and subscribe

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149

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May 15, 2020 0
Adobe Community Professional ,
May 15, 2020

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Hi,

 

Try visiting https://adobe.com/plans 

 

You will be able to see a current history of invoices and spot discrepancies with your plan. Contact Adobe Customer Care to dispute any dicrepancies. In the meanwhile, call your bank and/or check your bank statements to actually see the charge(s).

 

If you do find that Adobe charged you twice,  submit a dispute through your bank  for a subscription that you claim you don't have anymore. You may not stop the continued charges until your issue meets a resoultion but you can stop the monthly draw directly from your bank.

 

Again, you must contact Adobe Customer Care directly. You won't resolve this issue here in the support forums. 

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May 15, 2020 0
New Here ,
May 15, 2020

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Good morning sir
I believe that I send email to cancel adobe applicative I sent adobe it was
my fail
Please remove me because I don’t use
Thank you
My best regards

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May 15, 2020 0
New Here ,
May 17, 2020

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In no way did I convey message I need to get an new computer and telephone
the have been wiped out any suggestion please advise also I need to get
enterprise business or business for 5 companies ERBA©®™

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May 17, 2020 0