Tags and comments are being lost since the last update.

[raphaelar45466314]

Since the last updat, all my tags and comments in pdf are being lost when I close the document. What should I do? Why is it happening?

[Adorobat]

Hi raphaelar,

As per the issue description mentioned above, all tags and comments in pdf are being lost when closing the pdf, is that correct?

Make sure you are tapping the "Done" button, after making your changes. You may also refer to the following forum threads discussing the similar issue: highlights and comments not saved [iOS]

Re: Bugs: New version of acrobat reader can’t save changes to the notes

Also, let us know dot version of acrobat and the OS version installed on the device? You may refer to the steps given in the following help document for the same: Troubleshooting — Acrobat Reader Mobile App

Thanks,

Shivam

[anna87031033]

Hello raphaelar,

Thank you for reporting the lost comments issue to us. We just released a new version (19.01.01) to the App Store and have fixed a number of issues that could be causing lost comments. Please install it and let us know if your problems have been resolved.

However, if not, in order to help us further investigate, it would be amazing if you could answer any or all of the following questions:

1. How long had you been commenting before you experienced data loss (in hours)?
2. How did you leave the Acrobat App or PDF when you experienced data loss (switching to another app, putting phone to sleep, etc.)?
3. Is the PDF you were commenting a cloud file (Google Drive, Document Cloud, Dropbox)? If so, which cloud service?
4. Did the app crash or display an error message?

Thank you again,

Anna