Tags and comments are being lost since the last update.

New Here ,
Dec 06, 2018

Copy link to clipboard

Copied

Since the last updat, all my tags and comments in pdf are being lost when I close the document. What should I do? Why is it happening?

TOPICS
iOS

Views

160

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 11, 2018

Copy link to clipboard

Copied

Hi raphaelar,

As per the issue description mentioned above, all tags and comments in pdf are being lost when closing the pdf, is that correct?

Make sure you are tapping the "Done" button, after making your changes. You may also refer to the following forum threads discussing the similar issue: highlights and comments not saved [iOS]

Re: Bugs: New version of acrobat reader can’t save changes to the notes

Also, let us know dot version of acrobat and the OS version installed on the device? You may refer to the steps given in the following help document for the same: Troubleshooting — Acrobat Reader Mobile App

Thanks,

Shivam

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 30, 2019

Copy link to clipboard

Copied

Hello raphaelar,

Thank you for reporting the lost comments issue to us. We just released a new version (19.01.01) to the App Store and have fixed a number of issues that could be causing lost comments. Please install it and let us know if your problems have been resolved.

However, if not, in order to help us further investigate, it would be amazing if you could answer any or all of the following questions:

  1. How long had you been commenting before you experienced data loss (in hours)?
  2. How did you leave the Acrobat App or PDF when you experienced data loss (switching to another app, putting phone to sleep, etc.)?
  3. Is the PDF you were commenting a cloud file (Google Drive, Document Cloud, Dropbox)? If so, which cloud service?
  4. Did the app crash or display an error message?

Thank you again,

Anna

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more