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Thumbnail view not available on iPad

New Here ,
Jul 24, 2017

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I just downloaded the app and at first was able to see thumbnails but now can't access it. How can I get it back?

I just started using Document Cloud and had same problem. I solved it by opening up each PDF that had a standard adobe icon, allowing it to download, scrolled through a few pages, closed document, and the thumbnail was restored.

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Thumbnail view not available on iPad

New Here ,
Jul 24, 2017

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I just downloaded the app and at first was able to see thumbnails but now can't access it. How can I get it back?

I just started using Document Cloud and had same problem. I solved it by opening up each PDF that had a standard adobe icon, allowing it to download, scrolled through a few pages, closed document, and the thumbnail was restored.

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iOS

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1.7K

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Jul 24, 2017 0
Adobe Employee ,
Jul 28, 2017

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Hi Marigott,

Sorry for the delay in response.

There isn't any specific preferences setting in the Acrobat Reader DC mobile app which disable or enable the thumbnail view.

However, there could be a possibility that you were viewing the pdf in "Organize Pages". As the pdf shows up in Thumbnail view if you select the Organize Pages tool of the app.

Check once again and confirm, if you are referring to this.

Regards,

Akanchha

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Jul 28, 2017 0
New Here ,
Jul 29, 2017

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Organize Pages is not available on the iPad Air as far as I can tell.

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Jul 29, 2017 0
New Here ,
Jan 27, 2018

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I just started using Document Cloud and had same problem. I solved it by opening up each PDF that had a standard adobe icon, allowing it to download, scrolled through a few pages, closed document, and the thumbnail was restored.

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Jan 27, 2018 0