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Unable to add Comments using apple pencil on iPad

New Here ,
Oct 10, 2019

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Hi, I have been using apple pencil to mark up PDF doucments on my ipad, which is linked to dropbox.  Most of the time the blue pencil icon appears on the bottom right of the document, which allows me to then edit using apple pencil.  However, I have a document at the moment where the blue pencil icon simply does not appear, which means I am unable to mark up the document using the apple pencil.  This has been really frustrating.  How can I get the blue pencil icon to appear?

 

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Comment markup and annotate, iOS

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Unable to add Comments using apple pencil on iPad

New Here ,
Oct 10, 2019

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Hi, I have been using apple pencil to mark up PDF doucments on my ipad, which is linked to dropbox.  Most of the time the blue pencil icon appears on the bottom right of the document, which allows me to then edit using apple pencil.  However, I have a document at the moment where the blue pencil icon simply does not appear, which means I am unable to mark up the document using the apple pencil.  This has been really frustrating.  How can I get the blue pencil icon to appear?

 

[Title renamed by the moderator]

TOPICS
Comment markup and annotate, iOS

Views

78

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Oct 10, 2019 0
Adobe Employee ,
Oct 15, 2019

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Hi Jarrodw,

 

Sorry for the delay in response.

 

We have tried to replicate the behviour on our end. However, the pencil icon appears and we are able to markup document from Dropbox without any issues.

Could you please try once to sign out of the applicaiton and reboot the device. Then sign in again and check if that helps.

Check with the other PDFs on the Dropbox and see if the pencil icon appears.

 

You can also click on three dots provided at the top right corner to select the "Comment" to markup the PDF.

If the issue persists, please let us know the Adobe Acrobat Reader and the iOS version on the device.

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

 

 

 

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