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Unable to edit PDF on my iPhone even though I am subscribed to the feature

New Here ,
Feb 07, 2020 Feb 07, 2020

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As of yesterday, I subscribed to the free trial of Adobe Acrobat Premium so I could try out the Edit PDF feature. When I first did it, an activation screen came up, but nothing seemed to be happening so after a while I closed the window. For some reason, when I click on Edit PDF after clicking on the blue pencil in the bottom right corner, it keeps redirecting me to the subscription page. Wherever I click on subscribe, it acknowledges I am subscribed, but nothing happens.

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New Here ,
May 10, 2022 May 10, 2022

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I am unable to edit a PDF on my iPhone although I am subscribed. It continues to route me to the page to subscribe. When I select subscribe, it confirms I have an active subscription. PLEASE HELP!! 

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Adobe Employee ,
May 11, 2022 May 11, 2022

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Hi @Candis24399694tqbh 

 

Hope you are doing well.

As per the issue description that you have the premium subscription but cannot edit a file. Would you mind sharing a few more details to understand the issue better?

  1. OS version?
  2. Application version?

Kindly check if you are using the same email on which you have the subscription active? To check please refer:  https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

 

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