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As of yesterday, I subscribed to the free trial of Adobe Acrobat Premium so I could try out the Edit PDF feature. When I first did it, an activation screen came up, but nothing seemed to be happening so after a while I closed the window. For some reason, when I click on Edit PDF after clicking on the blue pencil in the bottom right corner, it keeps redirecting me to the subscription page. Wherever I click on subscribe, it acknowledges I am subscribed, but nothing happens.
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I am unable to edit a PDF on my iPhone although I am subscribed. It continues to route me to the page to subscribe. When I select subscribe, it confirms I have an active subscription. PLEASE HELP!!
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Hope you are doing well.
As per the issue description that you have the premium subscription but cannot edit a file. Would you mind sharing a few more details to understand the issue better?
Kindly check if you are using the same email on which you have the subscription active? To check please refer: https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html?#viewing-your-subscriptions
Make sure that the app is updated to the latest version.
We are looking forward to hearing back from you.
Thanks,
Harsh