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Unable to highlight on mobile.

New Here ,
Aug 27, 2020

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I have a particular file in Document Cloud (it originated from my tablet device) whose text is unable to be highlighted from both my phone and tablet (both Android). On long press, I am only able to select from: Note, Text, Freehand, and Signature. It's a peculiar problem for the following reasons:

  • I am able to highlight in another 3rd party app and on the desktop version of Adobe Acrobat Pro DC.
  • Links work on mobile.

 

Normally, this issue exists if the PDF is a set of scanned images, but the above prove that it is not. Ideas?

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Android, Comment markup and annotate, Edit and export, General troubleshooting

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Unable to highlight on mobile.

New Here ,
Aug 27, 2020

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I have a particular file in Document Cloud (it originated from my tablet device) whose text is unable to be highlighted from both my phone and tablet (both Android). On long press, I am only able to select from: Note, Text, Freehand, and Signature. It's a peculiar problem for the following reasons:

  • I am able to highlight in another 3rd party app and on the desktop version of Adobe Acrobat Pro DC.
  • Links work on mobile.

 

Normally, this issue exists if the PDF is a set of scanned images, but the above prove that it is not. Ideas?

TOPICS
Android, Comment markup and annotate, Edit and export, General troubleshooting

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35

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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Is this happening even if you have the mobile app updated to its latest version?

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Aug 28, 2020 0
New Here ,
Aug 28, 2020

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Yes. I am running the latest version of the app on all of my mobile devices.

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Aug 28, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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That is odd.

 

Just wondering if uninstalling and reinstalling would do anything. But my main question is, is this happening with every PDF that you open in your mobile devices, and / or, if the same issue manifests when you open up the same file(s) in your full desktop version of Adobe Acrobat Pro DC?

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Aug 28, 2020 0
Adobe Community Professional ,
Aug 28, 2020

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See if you can reach out to this Adobe Employee: https://community.adobe.com/t5/user/viewprofilepage/user-id/13600754

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Aug 28, 2020 0
Adobe Employee ,
Sep 07, 2020

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++

  • It could be encrypted PDF as well. Encrypted PDF doesn't allow you to make changes in it on mobile. However, it does work on desktop app.
  • This is a limitation in Acrobat Reader mobile apps for iOS & Android.
  • You can also check the document properties on desktop version Open PDF>right click "Document Properties">Security and see what all have been restricted.

 

Sounds similar to the issue reported here: https://community.adobe.com/t5/acrobat-reader-mobile/highlighting-text-using-adobe-reader-on-ipad/td...

 

~Akanchha

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Sep 07, 2020 1