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Unable to login on Adobe.com and Reader

New Here ,
Jun 13, 2018

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ios上adobe acrobat登录界面提示:“访问被拒绝   您不再拥有此服务的访问权限。如果您认为有误,请联系Adobe客户支持。请追踪此链接。”

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Unable to login on Adobe.com and Reader

New Here ,
Jun 13, 2018

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ios上adobe acrobat登录界面提示:“访问被拒绝   您不再拥有此服务的访问权限。如果您认为有误,请联系Adobe客户支持。请追踪此链接。”

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iOS

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2.6K

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Jun 13, 2018 0
Adobe Employee ,
Jun 13, 2018

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Hi 陈涵涵,

As you get the "Access denied"  error message, could you please confirm if you get this error message when trying to login to Adobe Acrobat Reader application on iOS or on Adobe.com website on the mobile browser.

Did you check if you receive the same error when you try to log-in from the desktop application or the browser?

It would be helpful if you can share the screenshot of the page where you receive the error message.

To add the screenshot here:

- Click on insert icon provided in the reply window as shown below:

Capture screenshot.PNG

- Once you click on this icon, you get a small window.

- Click on Insert Image and then browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Please share the Adobe ID that you are using for log-in in a private message.

You can take help of the steps mentioned here How Do I Send Private Message to initiate the private message.

* NOTE: Please do not share your Adobe ID here on Forums or any other social sites.

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi

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Jun 13, 2018 2
New Here ,
Jun 24, 2018

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你好,感谢你的回复,1.JPG,这个就是我登录Adobe ID 出现的错误,无论windows或者ios上都是显示此内容。

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Jun 24, 2018 0