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Unable to login on mobile application

New Here ,
Nov 17, 2016

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登录界面提示:“访问被拒绝   您不再拥有此服务的访问权限。如果您认为有误,请联系Adobe客户支持。请追踪此链接。”

Correct answer by 陈彬彬 | Community Beginner

Changing another email to register, and don't choose China will be ok .

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Android, General troubleshooting

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Unable to login on mobile application

New Here ,
Nov 17, 2016

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登录界面提示:“访问被拒绝   您不再拥有此服务的访问权限。如果您认为有误,请联系Adobe客户支持。请追踪此链接。”

Correct answer by 陈彬彬 | Community Beginner

Changing another email to register, and don't choose China will be ok .

TOPICS
Android, General troubleshooting

Views

7.1K

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Nov 17, 2016 0
Adobe Employee ,
Nov 17, 2016

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Hi jianhuas35283496,

Could you please share your Adobe ID under which you have purchased the Adobe Acrobat DC.

Please send it in private message, do not share it here on forum or on social sites as it can be misused by others.

Check your private message, I have replied you there.

Regards,

Meenakshi

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Nov 17, 2016 0
New Here ,
Nov 25, 2016

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My ID also can't login, help~

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Nov 25, 2016 0
Adobe Employee ,
Nov 28, 2016

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Hi igluon,

Could you please elaborate the issue you are experiencing.

On which application you are trying to login?

Regards,

Meenakshi

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Nov 28, 2016 0
New Here ,
Nov 28, 2016

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I'm using an android phone

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Nov 28, 2016 1
Adobe Employee ,
Nov 29, 2016

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Hi igluon,

We have sent you a private message to share your Adobe ID with which are trying to sign in on your mobile application.

Please share your details so we can triage the issue.

Regards,

Meenakshi

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Nov 29, 2016 0
New Here ,
Jan 28, 2017

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Hi,

I met the same problem, what should I do? Thank you.

Best regards,

JZ

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Jan 28, 2017 0
Adobe Employee ,
Jan 30, 2017

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Hi jzg26910428,

Could you please confirm the Adobe ID that you are using to sign in application.

I have sent a private message. Please revert on that with your Adobe ID.

Please do not share your Adobe ID on the social sites as it can be misused by others.

Regards,

Meenakshi

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Jan 30, 2017 0
Community Beginner ,
Feb 05, 2017

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Hi,

I met the same problem, what should I do? I want to solve this problem hurriedly, help. Thank you very much.

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Feb 05, 2017 0
New Here ,
Mar 13, 2017

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hi,

i meet  the same problem.,   i need help. Thx.

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Mar 13, 2017 0
Adobe Employee ,
Mar 15, 2017

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Hi yaozhen,

Could you please let us know exactly when you get this error message.

Please share the exact workflow you do, when the error message appears.

Also, let us know the dot version of Adobe Acrobat Reader and OS installed on the device.

Regards,

Meenakshi

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Mar 15, 2017 0
Community Beginner ,
Feb 04, 2017

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I have the same question, please help me.

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Feb 04, 2017 0
New Here ,
Apr 11, 2017

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Hi! I have the same problem and I already have some documents inside. Now i can't open it ,pls help. I got this message today.

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Apr 11, 2017 0
New Here ,
Nov 01, 2017

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same problem

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Nov 01, 2017 0
Adobe Employee ,
Nov 06, 2017

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Hi Zhiyagao,

Sorry for the delay in response.

As you are not able to login to the Adobe Acrobat Reader mobile application, please let us know what exactly happens when you try to log in.

Please make sure that you are using the right password to login the account.

Try to login to your online account Adobe ID here with the same credentials.

Check if you can log in to the account.

Let us know if you need any help.

Regards,

Meenakshi

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Nov 06, 2017 0
New Here ,
Feb 12, 2020

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Same problem, please help.me!

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Feb 12, 2020 0
New Here ,
Feb 16, 2017

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hi,

i meet  the same problem.,   i need help.   thanks super..

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Feb 16, 2017 0
Adobe Employee ,
Feb 18, 2017

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Hi All,

Could you please share the exact dot version of Adobe Acrobat Reader and OS version installed on your device.

Please also share your Adobe ID (that you use to login mobile application) in a private message.

*Note: do not share your Adobe ID here on forums and on social sites as it can be misused by others.

Since when you are experiencing this issue?

Please share the details asked so we can triage the issue.

Regards,

Meenakshi

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Feb 18, 2017 0
Community Beginner ,
Feb 18, 2017

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I have already solved the problem,Thanks.

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Feb 18, 2017 1
Adobe Employee ,
Feb 18, 2017

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Thank you 陈彬彬 for letting us know that it is resolved.

Would you mind sharing how you resolved the issue? So it might help others.

Would request others to please share the details if you still experiencing the issue.

Regards,

Meenakshi

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Feb 18, 2017 1
Community Beginner ,
Feb 18, 2017

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Changing another email to register, and don't choose China will be ok .

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Feb 18, 2017 1
New Here ,
Jul 01, 2017

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Hallo

I have the Same Problem. I can't sign in the document Cloud.

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Jul 01, 2017 0
Adobe Employee ,
Jul 04, 2017

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Hi Stefan,

As you are not able to sign in on Document Cloud, please make sure that you are using the right email address and the password.

Can you share the Adobe ID in a private message that you use to sign in?

To initiate the private message, hover your cursor on my profile name or the picture. You will get a small window with the message tab at the bottom.

Click on Message tab and type in the text to send it.

Could you please let us know what happens when you try to sign-in in Document Cloud?

Do you get any error message? If yes, please share the exact message you get.

Are you on a desktop or you using a mobile application?

Please let us know the information asked above.

We will be waiting for your response.

Regards,

Meenakshi

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Jul 04, 2017 0
New Here ,
Sep 18, 2019

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I cannot log in with cellphone, please help as well.

 

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Sep 18, 2019 0