Unable to Login to Adobe Mobile App

New Here ,
Mar 11, 2020

Copy link to clipboard

Copied

I use an iPhone XR. My phone is always up to date.
A few weeks ago the Acrobat Reader app stopped allowing me to connect to the Document Cloud. I signed out of the app and attempted to sign back in but the login screen would not open. It just sat at a spinning "processing cursor". I deleted the app from my phone and resintalled it and the same thing occured. As it is I am no longer able to access my files on the go.

Views

58

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
ls_rbls LATEST
Adobe Community Professional ,
Mar 19, 2020

Copy link to clipboard

Copied

Hi,

 

I am wondering if this related to signing in from multiple computer devices with the same subscription.

 

Go here: https://account.adobe.com/plans  ---->> Click on Manage Plans ---->> scroll down to the end of that page and see if you have more that one computer device marked as active. Remove or deactivate any device that you're not using and only leave active the computer device that you currently use.

 

See if you can log in again to the document cloud from your mobile device.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more