Unable to open downloaded file

New Here ,
Oct 08, 2017

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Have been using Adobe for quite a while this morning on my Samsung 5. This morning U downloaded a file but when I go to open it, it is telling me there is no app on this device to open the file.

I went to check if app had been deleted but it is still installed. Please help.

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Adobe Employee ,
Nov 06, 2017

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Hi Lynnb,

Sorry for the delay in response.

As you are unable to open a downloaded file on your phone, could you check if the file you are trying to open is a valid pdf file. Try opening another pdf file and see if you are still receiving this message. 

Also, if possible, try opening the same file in Adobe Reader desktop application and see if that works.

You may visit the following link which discusses the similar issue:

Why won't some pdf-files open on tablet/phone? [Android]

Thanks,

Shivam

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New Here ,
Nov 06, 2017

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Hi unable to open d file

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New Here ,
Nov 06, 2017

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Unable to open file asking password

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Most Valuable Participant ,
Nov 06, 2017

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Ask the file's owner for the password

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