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Unable to open password protected pdf

New Here ,
Dec 30, 2016

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App canot open password protedted pdf ,l know the password but app not opening the pdf

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Unable to open password protected pdf

New Here ,
Dec 30, 2016

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App canot open password protedted pdf ,l know the password but app not opening the pdf

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Android

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2.7K

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Dec 30, 2016 0
Adobe Employee ,
Jan 04, 2017

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Hi Safwan20702,

Could you please let me know if you are able to open other pdf files(without password)?

Have you tried to open other password protected pdf?

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Jan 04, 2017 0
New Here ,
Jan 06, 2017

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Yes am able to open other pdf file but only password protected files unable to open , i check difrent files

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Jan 06, 2017 0
Adobe Employee ,
Jan 06, 2017

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Could you please try to open any password protected pdf file on desktop version of Reader and see if you are able to open it.

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Jan 06, 2017 0
New Here ,
Jan 06, 2017

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Yes am able to open in desktop and in IOS virsion

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Jan 06, 2017 0
Adobe Employee ,
Feb 13, 2017

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Hi Safwan20702,

I am sorry for the delay in response.

I have sent you a private message regarding the issue, please respond to the message.

Thank You,

Shivam

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Feb 13, 2017 0
New Here ,
Oct 19, 2019

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Hi Support, 

 

I am unable to open any password protected pdf files, but able to open pdf files that are not password protected. Password input field is not accepting the password and its blank even after typing correct password.

 

Please help. 

 

Pavan

 

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Oct 19, 2019 0
ls_rbls LATEST
Adobe Community Professional ,
Oct 25, 2019

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Hi,

 

Have you checked if you are able to unlock premium features?

 

See here:

 

https://helpx.adobe.com/acrobat/mobile-app-faq.html 

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Oct 25, 2019 0