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Unable to open PDF Portfolios on iOS devices

New Here ,
Nov 07, 2020

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I've created a number of PDF Portfolios for viewing via Apple iOS devices, which have all worked fine up until recently. Now, when I attempt to open any of these Portfolios - on iOS devices - the Adobe Acrobat Reader app just brings up a blank screen (with the name of the file at top); the only option given is "Done". I can no longer see or access any of the PDF files that comprise the Portfolio. I have reinstalled the app, but the problem persists. It all works fine on the Mac desktop apps.

 

As the ability to easily use this particular functionality on mobile devices is a core use requirement for me, unless I can get this sorted I'll just have to cancel my subscription to what was otherwise an excellent product. Any help would be very much appreciated.

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Unable to open PDF Portfolios on iOS devices

New Here ,
Nov 07, 2020

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I've created a number of PDF Portfolios for viewing via Apple iOS devices, which have all worked fine up until recently. Now, when I attempt to open any of these Portfolios - on iOS devices - the Adobe Acrobat Reader app just brings up a blank screen (with the name of the file at top); the only option given is "Done". I can no longer see or access any of the PDF files that comprise the Portfolio. I have reinstalled the app, but the problem persists. It all works fine on the Mac desktop apps.

 

As the ability to easily use this particular functionality on mobile devices is a core use requirement for me, unless I can get this sorted I'll just have to cancel my subscription to what was otherwise an excellent product. Any help would be very much appreciated.

TOPICS
Cancel subscription, Create PDFs, Edit and convert PDFs

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Nov 07, 2020 0
Adobe Community Professional ,
Nov 08, 2020

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Why not create HTML portfolios instead?  No special PDF viewers required.  HTML can be viewed in any browser on any device.  Web based Adobe Portfolio comes free with a paid Creative Cloud membership as does Adobe Spark Page.  See links below.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 08, 2020 0
New Here ,
Nov 09, 2020

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Our company has experienced this same issue.  We use PDF portfolios in order to maintain digital signatures after combining multiple PDF files together.  This feature worked just fine up until the last update a couple of weeks ago.  Now we too just get a blank document with the file name at the top.  I have tried to open older versions of the same document that I know for sure worked a couple of weeks ago and get the same thing.  Something changed with version 20.10.00 of the Acrobat iPad app.  I can open the same document on my windows laptop and even on my Android phone, all in Adobe Acrobat, but not on the iPad in Adobe Acrobat.  We need this issue resolved ASAP, as it is a matter of regulatory compliance for our company.

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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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--
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Nov 09, 2020 0
New Here ,
Nov 09, 2020

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There doesn't appear to be anything in the last post.

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Nov 09, 2020 0
Adobe Community Professional ,
Nov 09, 2020

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Ignore the spam.  It has been removed.

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Nov 09, 2020 0