Unable to save documents to my cloud

New Here ,
Dec 09, 2019

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For past 2 weeks Iam unable to save documents to my cloud from my device. Software, app all are updated. Don’t know wats wrong. Can anyone help me . Thanks 

 

 

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General troubleshooting

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Adobe Community Professional ,
Dec 09, 2019

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Hi,

 

Please share what are you using (OS, device, Acrobat version) and briefly describe the steps you are following

 

Thank you.

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Adobe Employee ,
Jan 02, 2020

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Hi there, 

 

Sorry for the delay in response.

 

Are you still experiencing issue in saving the docucments to cloud?

If yes, could you please let us know the Adobe application you are using to upload documents to cloud?

Are you using a dekstop application or the mobile application?

Do you get any error message when trying to saving document to cloud?

 

Please try once to sign in to the Document Cloud account and directly upload the file there.

Let us know how it goes.

 

Thanks,

Meenakshi

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