Unable to sign in from Anfroid app

New Here ,
Dec 15, 2020

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Hi, the Adobe Reader app  doesn't allow me to sign in into Adobe Document Cloud. I click on settings, then sign in, and I get to the continue button, but id doesn't do anything. I don't have different results even if I try from adobe acrobat premium / try now.

I already updated the app, but nothing changed.

Any ideas?

Thank you in advance!

 

Paolo

 

Ps. I'm on a Samsung Galaxy 10+, Android 9.

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Android, General troubleshooting, Install update and subscribe

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New Here ,
Dec 15, 2020

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A quick update. Problem solved: I uninstalled and reinstalled the app (again) and this time it works. Magic. 🙂

Paolo

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Adobe Employee ,
Dec 15, 2020

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Can you try the following steps and let us know if it works :-

  • Try updating the app
  • Is there any other Adobe app on your device? If yes, can user try to logout from all Adobe apps from his device and then login via Acrobat app ?
  • Is there an Adobe accounts in Android Account settings ? Can you please remove the Adobe account from the settings and then login again in the app ? https://support.google.com/android/answer/7664951?hl=en
    Thanks,
    Acrobat Android Team

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