Unable to sign in using Adobe ID as login page doesn't load on Lenovo m10 tablet

New Here ,
Oct 14, 2019

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I am unable to login using my Adobe id on a new Lenovo M10 hd tablet. Selecting Google or Facebook to login takes me to their respective login dialog boxes, but the page keeps loading when I choose to sign in using Adobe ID. I have tried clearing storage and cache in settings for the app, but it hasn't helped.

Model: Lenovo TB-X505F

Android version 9

 

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Android, General troubleshooting

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Adobe Employee ,
Oct 15, 2019

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Hi Sjoshi,

 

As you have mentioned that the page keeps on loading when you try to sign in using the Adobe ID, please make sure that the internet connection is not intermittent.

Please try once to uninstall the application and reboot the device.

Then re-install the application from the Google Play Store.

Check if that helps.

 

If the issue still persists, let us know the application version installed on the device.

 

Let us know how it goes.

 

Regards,

Meenakshi

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Sjoshi AUTHOR LATEST
New Here ,
Oct 15, 2019

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The internet connection is very good and consistent. I tried uninstalling and rebooting, re-installing, making sure I have enough space etc but nothing helped. I read on lenovo forums that Adobe apps on android don't work with updated version of google chrome engine to load the adobe id login page. I disabled chrome, relaunched the acrobat app, was able to sign in, and then re-enabled the chrome app.

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