• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Unable to view/download bill

Community Beginner ,
Jan 14, 2019 Jan 14, 2019

Copy link to clipboard

Copied

Samsung s5 6.0.1, AAR Version 18.5.1 8310

A change in the 3rd party app and now I am unable to view the current bill.

I have cleared default apps to view the bill.

Uninstall/Install AAR.

Openning 3rd party app and then selecting AAR to view the bill I get "no app available on the device to open this file type". If I choose Samsung print service plugin I can view the bill, download as pdf and use AAR

TOPICS
Android , General troubleshooting , View or share PDFs

Views

5.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

LATEST

Hi Blairs,

Sorry for the delay in response.

As the file is downloading in the document format, it is not an Adobe issue.

The file was downloaded from the biller website, it seems that the format selected there was the document.

In this case, I would suggest you to check with your biller once.

Regards,

Meenakshi

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 16, 2019 Jan 16, 2019

Copy link to clipboard

Copied

Hi blairs,

As per the issue description mentioned above, you are unable to view bill using acrobat reader, is that correct?

Are you viewing the bill in a web browser? If yes, try downloading it on the device and then open it using reader and check if that works.

You can also locate the pdf by going into files>on this device and More locations and try opening it from there and check.

Refer following help document for the same:

Acrobat Reader Help for Android: Help Home

Let us know if you need any help.

Shivam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 16, 2019 Jan 16, 2019

Copy link to clipboard

Copied

Answers

1. Yes, i am unable to view the bill

2. View thru web browser

3. has no option to download the bill, its only view current bill, which

downloads it to on device my files download history and from there AAR cannot read

it. Message "no apps can perform this action"

Also downloads to local storage> device storage>download where it is shown as a white square doc 12.......

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

Does this happen with this specific website? Have you tried with another pdf and check if this behavior continues? Also, try making acrobat reader default for opening pdf by opening one of the pdf > check for option remember this choice/option and check if that works.

-Shivam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 21, 2019 Jan 21, 2019

Copy link to clipboard

Copied

So far only this website, AAR does open other bills.

I tried another pdf reader and it did open this bill.

Yes I have tried opening the bill with AAR set as default, no luck.

I notice if I have samsung internet browser set as default but "no" pdf set as default, it will download the bill and "not" ask to open with AAR, Samsung print service plugin or other pdf reader.

If I have chrome browser set as default but "no" pdf set as default  it will download the bill and ask to open with AAR or other, if I choose AAR it's unable to read it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

Copy link to clipboard

Copied

It seems its a website/file specific issue. I would suggest you to contact the sender/site owner and see what they have to suggest.

-Shivam

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 22, 2019 Jan 22, 2019

Copy link to clipboard

Copied

Sender said they have not changed anything with their bill.

I believe it may have something to do with your data permission access as (all permissions are on)

When AAR is not selected as default, and then select it to view the bill it does not ask me to "allow AAR access to photos / media / files on your device .... deny. ....allow" , another pdf viewer asks me this and I can view the bill

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 29, 2019 Jan 29, 2019

Copy link to clipboard

Copied

Hi Blairs,

Sorry for the delay in response.

Please try once to open the file directly from the application.

Open the application and go to Files > More Location.

Then go to Downloads and search for the file.

Would you please let us know if the bill downloaded in the PDF format or n some other format file?

It can also be a reason that the file is not opening in the application.

We will be waiting for your response.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

[image: Screenshot_2019-02-05-05-11-10[1].png]

On Tue, 29 Jan 2019, 22:02 meenakshin83966505 <forums_noreply@adobe.com

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 29, 2019 Jan 29, 2019

Copy link to clipboard

Copied

So going through adobe

On the home screen I press files widget on the bottom of the screen and then from the drop down screen...more locations

Files > more locations

When I select more locations it tells me " there are no apps available for this action. "

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2019 Feb 04, 2019

Copy link to clipboard

Copied

Would it be possible to share the screenshot of the screen where you select the "More Locations" and get the message " there are not apps available for this action?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 10, 2019 Feb 10, 2019

Copy link to clipboard

Copied

?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 11, 2019 Feb 11, 2019

Copy link to clipboard

Copied

Hi Blairs,

Sorry for the delay in response.

In your reply 10 above, it only shows the image name. There is no screenshot or image attached there.

It is not possible to attach a file in the forum reply.

Please use the steps provided below to share the screenshot of the screen.

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 11, 2019 Feb 11, 2019

Copy link to clipboard

Copied

On this forum There is no insert icon in the reply window when I press reply in your message

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 12, 2019 Feb 12, 2019

Copy link to clipboard

Copied

Ok, so I have figured out what is happening with my original problem, and that is, when I view the bill thru samsung internet browser it is downloading the bill as "Doc1234......" with no file extension, ie "Doc1234.....pdf".

So I just have to add the .pdf when downloading.  Not sure whose problem that is samsung internet browser or the biller.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 19, 2019 Feb 19, 2019

Copy link to clipboard

Copied

?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 20, 2019 Feb 20, 2019

Copy link to clipboard

Copied

LATEST

Hi Blairs,

Sorry for the delay in response.

As the file is downloading in the document format, it is not an Adobe issue.

The file was downloaded from the biller website, it seems that the format selected there was the document.

In this case, I would suggest you to check with your biller once.

Regards,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines