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Unable to view/download bill

Community Beginner ,
Jan 14, 2019

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Samsung s5 6.0.1, AAR Version 18.5.1 8310

A change in the 3rd party app and now I am unable to view the current bill.

I have cleared default apps to view the bill.

Uninstall/Install AAR.

Openning 3rd party app and then selecting AAR to view the bill I get "no app available on the device to open this file type". If I choose Samsung print service plugin I can view the bill, download as pdf and use AAR

Hi Blairs,

Sorry for the delay in response.

As the file is downloading in the document format, it is not an Adobe issue.

The file was downloaded from the biller website, it seems that the format selected there was the document.

In this case, I would suggest you to check with your biller once.

Regards,

Meenakshi

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Android, General troubleshooting, View or share PDFs

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Unable to view/download bill

Community Beginner ,
Jan 14, 2019

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Samsung s5 6.0.1, AAR Version 18.5.1 8310

A change in the 3rd party app and now I am unable to view the current bill.

I have cleared default apps to view the bill.

Uninstall/Install AAR.

Openning 3rd party app and then selecting AAR to view the bill I get "no app available on the device to open this file type". If I choose Samsung print service plugin I can view the bill, download as pdf and use AAR

Hi Blairs,

Sorry for the delay in response.

As the file is downloading in the document format, it is not an Adobe issue.

The file was downloaded from the biller website, it seems that the format selected there was the document.

In this case, I would suggest you to check with your biller once.

Regards,

Meenakshi

TOPICS
Android, General troubleshooting, View or share PDFs

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1.7K

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Jan 14, 2019 1
Adobe Employee ,
Jan 16, 2019

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Hi blairs,

As per the issue description mentioned above, you are unable to view bill using acrobat reader, is that correct?

Are you viewing the bill in a web browser? If yes, try downloading it on the device and then open it using reader and check if that works.

You can also locate the pdf by going into files>on this device and More locations and try opening it from there and check.

Refer following help document for the same:

Acrobat Reader Help for Android: Help Home

Let us know if you need any help.

Shivam

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Jan 16, 2019 0
Community Beginner ,
Jan 16, 2019

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Answers

1. Yes, i am unable to view the bill

2. View thru web browser

3. has no option to download the bill, its only view current bill, which

downloads it to on device my files download history and from there AAR cannot read

it. Message "no apps can perform this action"

Also downloads to local storage> device storage>download where it is shown as a white square doc 12.......

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Jan 16, 2019 0
Adobe Employee ,
Jan 21, 2019

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Does this happen with this specific website? Have you tried with another pdf and check if this behavior continues? Also, try making acrobat reader default for opening pdf by opening one of the pdf > check for option remember this choice/option and check if that works.

-Shivam

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Jan 21, 2019 0
Community Beginner ,
Jan 21, 2019

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So far only this website, AAR does open other bills.

I tried another pdf reader and it did open this bill.

Yes I have tried opening the bill with AAR set as default, no luck.

I notice if I have samsung internet browser set as default but "no" pdf set as default, it will download the bill and "not" ask to open with AAR, Samsung print service plugin or other pdf reader.

If I have chrome browser set as default but "no" pdf set as default  it will download the bill and ask to open with AAR or other, if I choose AAR it's unable to read it.

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Jan 21, 2019 0
Adobe Employee ,
Jan 22, 2019

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It seems its a website/file specific issue. I would suggest you to contact the sender/site owner and see what they have to suggest.

-Shivam

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Jan 22, 2019 0
Community Beginner ,
Jan 22, 2019

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Sender said they have not changed anything with their bill.

I believe it may have something to do with your data permission access as (all permissions are on)

When AAR is not selected as default, and then select it to view the bill it does not ask me to "allow AAR access to photos / media / files on your device .... deny. ....allow" , another pdf viewer asks me this and I can view the bill

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Jan 22, 2019 0
Adobe Employee ,
Jan 29, 2019

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Hi Blairs,

Sorry for the delay in response.

Please try once to open the file directly from the application.

Open the application and go to Files > More Location.

Then go to Downloads and search for the file.

Would you please let us know if the bill downloaded in the PDF format or n some other format file?

It can also be a reason that the file is not opening in the application.

We will be waiting for your response.

Regards,

Meenakshi

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Jan 29, 2019 0
Community Beginner ,
Feb 04, 2019

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[image: Screenshot_2019-02-05-05-11-10[1].png]

On Tue, 29 Jan 2019, 22:02 meenakshin83966505 <forums_noreply@adobe.com

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Feb 04, 2019 0
Community Beginner ,
Jan 29, 2019

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So going through adobe

On the home screen I press files widget on the bottom of the screen and then from the drop down screen...more locations

Files > more locations

When I select more locations it tells me " there are no apps available for this action. "

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Jan 29, 2019 0
Adobe Employee ,
Feb 04, 2019

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Would it be possible to share the screenshot of the screen where you select the "More Locations" and get the message " there are not apps available for this action?

To share the screenshot, use the steps provided below:

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Regards,

Meenakshi

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Feb 04, 2019 0
Community Beginner ,
Feb 10, 2019

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?

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Feb 10, 2019 0
Adobe Employee ,
Feb 11, 2019

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Hi Blairs,

Sorry for the delay in response.

In your reply 10 above, it only shows the image name. There is no screenshot or image attached there.

It is not possible to attach a file in the forum reply.

Please use the steps provided below to share the screenshot of the screen.

- Click on the insert icon provided in the reply window as shown below:

- An Insert Image window will appear.

- Then click on Insert Image and browse the location where you have saved the screenshot file.

- Select the file and click on Open > Insert Image.

Regards,

Meenakshi

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Feb 11, 2019 0
Community Beginner ,
Feb 11, 2019

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On this forum There is no insert icon in the reply window when I press reply in your message

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Feb 11, 2019 0
Community Beginner ,
Feb 12, 2019

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Ok, so I have figured out what is happening with my original problem, and that is, when I view the bill thru samsung internet browser it is downloading the bill as "Doc1234......" with no file extension, ie "Doc1234.....pdf".

So I just have to add the .pdf when downloading.  Not sure whose problem that is samsung internet browser or the biller.

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Feb 12, 2019 0
Community Beginner ,
Feb 19, 2019

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?

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Feb 19, 2019 0
Adobe Employee ,
Feb 20, 2019

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Hi Blairs,

Sorry for the delay in response.

As the file is downloading in the document format, it is not an Adobe issue.

The file was downloaded from the biller website, it seems that the format selected there was the document.

In this case, I would suggest you to check with your biller once.

Regards,

Meenakshi

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Feb 20, 2019 1