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unable to view/print PDF docs in Firefox on android

New Here ,
Sep 20, 2019

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the above message is what is shown whenever i attempt to view documents that are meant to be printed from a secure connection. i am unable to download the document 1st. only the print document option is available.

 

any help would be greatly appreciated.

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Android, General troubleshooting

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unable to view/print PDF docs in Firefox on android

New Here ,
Sep 20, 2019

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Screenshot_2019-09-20-19-13-55.png

the above message is what is shown whenever i attempt to view documents that are meant to be printed from a secure connection. i am unable to download the document 1st. only the print document option is available.

 

any help would be greatly appreciated.

TOPICS
Android, General troubleshooting

Views

107

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Sep 20, 2019 0
Adobe Employee ,
Sep 23, 2019

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Hi DVaune,

 

As you have mentioned above, you are opening documents from a particular website or connection.

It seems that there are some restrictions added for opening PDF on that site.

 

Could you please let us know from where exactly you are trying to open the PDF?

Did you check with the support team for that particular website?

Are you able to open the PDF on the dekstop from that website?

 

We will be waiting for your response.

 

Regards,

Meenakshi

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Sep 23, 2019 0
ls_rbls LATEST
Adobe Community Professional ,
Oct 25, 2019

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If I am not mistaken ,print is the only option to save a secured pdf document.

 

I would not use a browser to open a secured PDF when in fact you can download and install for free the Adobe Acrobat mobile app

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Oct 25, 2019 0