Unfortunately, Adobe Acrobat has stopped (android tablet: samsung galaxy tab sm-t810)

[meretheb38800083]

I have been reading an manual in Acrobat Reader for months and have been inserting text in the manual. Suddenly it is impossible to insert text. Everytime I make a text, I get the above message and Acrobat Reader crashes. I use version 17.0 build 164574

I have already tried to reinstall Acrobat Reader. I have also tried to clear data and cache but it did'nt work.

Any suggestions?

[AkanchhaS]

Hi Meretheb38800083,

As mentioned, when you are inserting text in the manual so could you please confirm which feature you are using under commenting tool? 

Also, are you experiencing this problem with a specific document or others too?

Have you tried a different file? If not, then try adding text in different document and see if the application is still crashing or not?

Regards,

Akanchha

[KhanMehwish]

Hello meretheb38800083,

Thanks for reporting the issue. We have tried to fix this issue internally and wanted to know if you would be interested in Beta testing it. Please sign up at http://bit.ly/textEditBeta to join the Beta program.

Thanks,

Adobe Acrobat Team

[meretheb38800083]

I would like to join the beta program, but the link does'nt work.

[meretheb38800083]

I get this message as I use the link:

Access denied

Either you do not have access to this site or we are unable to process your request at this time

[KhanMehwish]

Please confirm that you are trying to sign in with your Adobe ID? Please also let us know if this works for you: Adobe Prerelease.​

Thanks,

Adobe Acrobat Team

[meretheb38800083]

Well I can come in with my adobe id..  and I get the following message:

Adobe Acrobat for Android - prerelease program for adobe acrobat (android) wiew program. I have tried to fill in my name and adobe id and gmail address.. but I really don't know if my adobe id is the same as my normal email address.. (like I use on my dreamweaver account.).. but I hope it is allright.

[KhanMehwish]

We have received your gmail id. You will shortly receive an update for the issue.

Thanks,

Adobe Acrobat Team

[meretheb38800083]

tanx

[meretheb38800083]

Hi,

I never received an update for the issue.

Kind Regards

Merethe

[meretheb38800083]

When do I get an update on the problem?

[KhanMehwish]

Hello meretheb38800083,

We have sent you an email. Please confirm and let us know.

Thanks,

Mehwish

[meretheb38800083]

I have received an email on my google account. Thank you. I will look forward to the update.

Kind Regards,

Merethe

Fra: KhanMehwish

Sendt: 9. marts 2017 14:16

Til: meretheb38800083

Emne: You have been mentioned by KhanMehwish in Re: Unfortunately, Adobe Acrobat has stopped (android tablet: samsung galaxy tab sm-t810) in Adobe Community

You have been mentioned

by KhanMehwish <https://forums.adobe.com/people/KhanMehwish?et=notification.mention> in Re: Unfortunately, Adobe Acrobat has stopped (android tablet: samsung galaxy tab sm-t810) in Adobe Community - View KhanMehwish's reference to you <https://forums.adobe.com/message/9381191?et=notification.mention#9381191>

[meretheb38800083]

I received the email. I look forward to the update.

Kind Regards,

Merethe

[Tariq Dar]

Hi meretheb38800083,

Sorry for the delay.

Would you please help us with the email id that is registered on your Android Google PlayStore via private message: How Do I Send Private Message

-Tariq Dar.

[meretheb38800083 · Accepted solution]

Thank you a lot. I have now updated Acrobat, and the text editing is working. I am VERY PLEASED. what a nice gift for the weekend.

[meretheb38800083]

The document is crashing sometime .. but more and more often.

[Sinit5E44]

Thank you