Update dosen't finish

New Here ,
Jun 04, 2017

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The App in my iPad still updating from 05/25, almost 10 days! I can't use it, how I can restore it?

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1 Correct Answer

Adobe Employee , Jun 06, 2017
AkanchhaS Adobe Employee , Jun 06, 2017
Hi Luciavr,What does it mean that it didn't uninstall? What happen when your try to do that?You must reboot your device and then try it. -Akanchha

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Adobe Employee ,
Jun 05, 2017

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Hi Luciavr,

As mentioned above, it seems that the update it not going through and its processing has been stuck.

You may try uninstalling and reinstalling the application, that would help you installing the updated version.

Regards,

Akanchha

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luciavr AUTHOR
New Here ,
Jun 06, 2017

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Hi! I tried uninstall it, but I couldn't

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Adobe Employee ,
Jun 06, 2017

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Hi Luciavr,

What does it mean that it didn't uninstall? What happen when your try to do that?

You must reboot your device and then try it.

-Akanchha

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luciavr AUTHOR
New Here ,
Jun 07, 2017

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Hi!

Nothing happened, but reboot works fine, Thanks a lot.

Saludos

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Adobe Employee ,
Jun 07, 2017

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Good to hear that worked.

Let us know if any further assistance is required.

-Akanchha

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