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Update dosen't finish

New Here ,
Jun 04, 2017

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The App in my iPad still updating from 05/25, almost 10 days! I can't use it, how I can restore it?

Hi Luciavr,

What does it mean that it didn't uninstall? What happen when your try to do that?

You must reboot your device and then try it.

-Akanchha

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Update dosen't finish

New Here ,
Jun 04, 2017

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The App in my iPad still updating from 05/25, almost 10 days! I can't use it, how I can restore it?

Hi Luciavr,

What does it mean that it didn't uninstall? What happen when your try to do that?

You must reboot your device and then try it.

-Akanchha

TOPICS
iOS

Views

210

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Jun 04, 2017 0
Adobe Employee ,
Jun 05, 2017

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Hi Luciavr,

As mentioned above, it seems that the update it not going through and its processing has been stuck.

You may try uninstalling and reinstalling the application, that would help you installing the updated version.

Regards,

Akanchha

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Jun 05, 2017 0
New Here ,
Jun 06, 2017

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Hi! I tried uninstall it, but I couldn't

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Jun 06, 2017 0
Adobe Employee ,
Jun 06, 2017

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Hi Luciavr,

What does it mean that it didn't uninstall? What happen when your try to do that?

You must reboot your device and then try it.

-Akanchha

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Jun 06, 2017 0
New Here ,
Jun 07, 2017

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Hi!

Nothing happened, but reboot works fine, Thanks a lot.

Saludos

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Jun 07, 2017 0
Adobe Employee ,
Jun 07, 2017

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Good to hear that worked.

Let us know if any further assistance is required.

-Akanchha

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Jun 07, 2017 0