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Update number and my status

ShannonB830
New Here ,
Oct 27, 2020 Oct 27, 2020

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I'm paying monthly for my subscription. However, I can't use any of the features on any of my documents. It keep prompting me to a free trial to something I already have and I'm already paying for. 

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Comment markup and annotate , Crash or freeze , Create PDF , Edit and export , General troubleshooting , Install update and subscribe , iOS , PDF forms , Print , Security or signature , View or share PDFs

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ls_rbls Community Expert
Community Expert ,
Nov 05, 2020 Nov 05, 2020

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Is this happening even when you're signed in with your AdobeID in the Acrobat Reader mobile app?

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