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Upon saving: The document cannot be opened because it is corrupted or damaged

New Here ,
Jun 09, 2017

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Hi,

On Android and iOS our PDFs (which we generate using DevExpress) crash after trying to save a free hand signature on the page intended for signing in the pdf. The signing itself goes well (shows the signature where it was drawn) but after confirming (saving) the reader shows an error:

The document cannot be opened because it is corrupted or damaged

On the desktop this cannot be reproduced. We have a video demonstrating the issue and the pdf in question but I don't see how I can attach those.

Instead some screenshots:

adobe1.PNG

adobe2.PNG

adobe3.PNG

We ran some validators on the PDF but no issues were found. Devexpress asked us to contact Adobe via this forum so we hope there will be some answers. We posted a bug request with this issue as well already.

Any ideas what can cause this?

Kind regards,

Rob

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Android

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Upon saving: The document cannot be opened because it is corrupted or damaged

New Here ,
Jun 09, 2017

Copy link to clipboard

Copied

Hi,

On Android and iOS our PDFs (which we generate using DevExpress) crash after trying to save a free hand signature on the page intended for signing in the pdf. The signing itself goes well (shows the signature where it was drawn) but after confirming (saving) the reader shows an error:

The document cannot be opened because it is corrupted or damaged

On the desktop this cannot be reproduced. We have a video demonstrating the issue and the pdf in question but I don't see how I can attach those.

Instead some screenshots:

adobe1.PNG

adobe2.PNG

adobe3.PNG

We ran some validators on the PDF but no issues were found. Devexpress asked us to contact Adobe via this forum so we hope there will be some answers. We posted a bug request with this issue as well already.

Any ideas what can cause this?

Kind regards,

Rob

TOPICS
Android

Views

424

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 09, 2017 0

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