Viewing attachments

New Here ,
Jul 09, 2017

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I got a Motorola G4 and can't view attachments on my emails that require Adobe Acrobat reader even though I have Adobe Acrobat reader app downloaded. I never had that problem with my old Motorola. Any ideas?

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1 Correct Answer

Adobe Employee , Jul 19, 2017
AkanchhaS Adobe Employee , Jul 19, 2017
Hi Daniell61647646, As mentioned, that it was working earlier so did you make any changes in the settings?You may check the settings whether application has all the permissions allowed or not? And as mentioned in the help document, when you select pdf file to open do you see Acrobat app listed in the option or not?Acrobat Reader Help for Android: Opening PDFs Check if application up to date or not?If nothing works, then try uninstalling and reinstalling the application.Regards,Akanchha

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Adobe Employee ,
Jul 19, 2017

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Hi Daniell61647646,

As mentioned, that it was working earlier so did you make any changes in the settings?

You may check the settings whether application has all the permissions allowed or not? And as mentioned in the help document, when you select pdf file to open do you see Acrobat app listed in the option or not?

Acrobat Reader Help for Android: Opening PDFs

Check if application up to date or not?

If nothing works, then try uninstalling and reinstalling the application.

Regards,

Akanchha

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