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We cannot open PDF's on I-Phone that were created through Acrobat DC Pro on desktop.

New Here ,
Aug 07, 2018

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When a PDF is created on Adobe Acrobat DC Pro on desktop, we cannot open it on I-Phone.

This is the error we're getting:

 

Please wait... If
this message is not eventually replaced by the proper contents of the document,
your PDF viewer may not be able to display this type of document. You can
upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting
http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

use Acrobat Reader on Mac or Windows only.

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We cannot open PDF's on I-Phone that were created through Acrobat DC Pro on desktop.

New Here ,
Aug 07, 2018

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When a PDF is created on Adobe Acrobat DC Pro on desktop, we cannot open it on I-Phone.

This is the error we're getting:

 

Please wait... If
this message is not eventually replaced by the proper contents of the document,
your PDF viewer may not be able to display this type of document. You can
upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by
visiting
http://www.adobe.com/go/reader_download. For more assistance with Adobe Reader visit http://www.adobe.com/go/acrreader

Most Valuable Participant
Correct answer by Test Screen Name | Most Valuable Participant

use Acrobat Reader on Mac or Windows only.

TOPICS
iOS

Views

903

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Aug 07, 2018 0
Adobe Employee ,
Aug 13, 2018

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Hi Emeaits,

As you have created the PDF on Adobe Acrobat DC on the desktop, please let us know how exactly you have transferred the PDF on your iOS device.

Where exactly is the PDF saved on your iPhone device?

Does the error message appear on the Adobe Acrobat Reader application or on the browser on your device?

Please provide the information asked above.

We will be waiting for your response.

Regards,

Meenakshi

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Aug 13, 2018 1
New Here ,
Aug 13, 2018

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Hey Meenakshi,

The PDF is opened through mail.

It was sent as attachment. So opened from mail client.

It happens with Adobe Acrobat Reader application.

Kind regards.

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Aug 13, 2018 0
Adobe Employee ,
Aug 13, 2018

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Thank you for sharing the information.

Please try to download the attachment first and save it on your device.

Then go to that location and open the PDF from there.

Check if the file opens on the desktop without any error.

If it opens fine there, then try to upload the PDF to Document Cloud.

Then open the Adobe Acrobat Reader application on your mobile and open the Document Cloud tab.

Search the PDF from the list and open it. Check if that works.

Let us know how it goes.

Regards,

Meenakshi

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Aug 13, 2018 1
New Here ,
Aug 20, 2018

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Hello,

Just tried saving to the device, but still same error. It seems to be a problem with the PDF, but it works when we open that same PDF on a computer.

Kind regards,

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Aug 20, 2018 0
Most Valuable Participant ,
Aug 20, 2018

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Perhaps it is a portfolio. You cannot use these on iOS.

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Aug 20, 2018 0
Adobe Employee ,
Aug 21, 2018

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Hi Emeaits,

As it is an issue with a particular PDF, it seems to be a PDF-specific issue.

Is it possible to share that file with us, so we can check it on our end?

You can use the steps provided here How to share a file using Adobe Document Cloud to share the PDF.

Regards,

Meenakshi

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Aug 21, 2018 1
New Here ,
Aug 28, 2018

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Hi folks,

i have been trying to download the Canadian immigration form 5257 without success even though I just got the Adobe Acrobat Reader app on my iPhone. It keeps bringing the same error message above. Can anyone help?

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Aug 28, 2018 0
Most Valuable Participant ,
Aug 29, 2018

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use Acrobat Reader on Mac or Windows only.

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Aug 29, 2018 1
New Here ,
Aug 29, 2018

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Will do. Thanks

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Aug 29, 2018 0
New Here ,
Sep 01, 2018

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All fo the above

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Sep 01, 2018 0