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Why adobe reader on iPad doesn’t remember position for pdf?

Community Beginner ,
Sep 16, 2018

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Open book one, scroll, close. open another, open first one again and it shows front page. The app is completly useless on iPad

Hi Dvorotilin,

Sorry for the delay in response.

I have tried to replicate the same behavior on our end with the same OS and application version.

However, it opens the same page of the PDF where I had last time.

Please check if you experience this behavior with a particular PDF.

Try to replicate the same with multiple files.

Check if you experience the same behavior.

Also try once to sign out of the application and reboot the device.

Then sign in again and check if that makes any difference.

Let us know if the issue occurs with all the files.

Regards,

Meenakshi

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Why adobe reader on iPad doesn’t remember position for pdf?

Community Beginner ,
Sep 16, 2018

Copy link to clipboard

Copied

Open book one, scroll, close. open another, open first one again and it shows front page. The app is completly useless on iPad

Hi Dvorotilin,

Sorry for the delay in response.

I have tried to replicate the same behavior on our end with the same OS and application version.

However, it opens the same page of the PDF where I had last time.

Please check if you experience this behavior with a particular PDF.

Try to replicate the same with multiple files.

Check if you experience the same behavior.

Also try once to sign out of the application and reboot the device.

Then sign in again and check if that makes any difference.

Let us know if the issue occurs with all the files.

Regards,

Meenakshi

TOPICS
iOS

Views

463

Likes

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Sep 16, 2018 0
Community Beginner ,
Sep 17, 2018

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Does anyone have the same issue?

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Sep 17, 2018 1
Adobe Employee ,
Sep 17, 2018

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Hi Dvorotilin,

Adobe Acrobat Reader for the mobile application does remember the last page viewed.

The application will open the same page number that you have last viewed.

I have replicated the issue at our end. It works fine here.

Make sure that the application is updated to the latest version.

Try once to sign out of the application and reboot the device.

Then sign in again and check if that helps.

Try to check with multiple PDFs.

If you experience the similar behavior, please provide us the information asked below:

- Application version

- OS version

- Make and model of the device

- Did you check it on other devices? If yes, did you experience the same behavior?

- Did you experience this behavior with some particular documents? If yes, is it possible to share any of them?

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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Sep 17, 2018 1
Community Beginner ,
Sep 17, 2018

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I tried what you Said but even removing app didn’t work for me.

Application version: 18.07.30

OS: 11.4.1

iPad MPGT2RU/A

the application works fine on my android phone.

this behaviour can be reproduced for all pdf in my cloud.

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Sep 17, 2018 1
Adobe Employee ,
Sep 26, 2018

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Hi Dvorotilin,

Sorry for the delay in response.

I have tried to replicate the same behavior on our end with the same OS and application version.

However, it opens the same page of the PDF where I had last time.

Please check if you experience this behavior with a particular PDF.

Try to replicate the same with multiple files.

Check if you experience the same behavior.

Also try once to sign out of the application and reboot the device.

Then sign in again and check if that makes any difference.

Let us know if the issue occurs with all the files.

Regards,

Meenakshi

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Sep 26, 2018 2
Community Beginner ,
Oct 09, 2018

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Looks like the issue has disappeared after latest upgrade. So problem solved

Thank you for you support and answers!

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Oct 09, 2018 2
Adobe Employee ,
Oct 09, 2018

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Glad to know that the issue is resolved.

Thank you for updating us.

Let us know if you need any help.

Regards,

Meenakshi

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Oct 09, 2018 1