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Why can't I open attachment in mail on my iPad?

New Here ,
Jan 15, 2016

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I received a pdf file that was attached to an email. Paperclip shows on notification but not when I open the email.  I have an iPad Air version 8.2. I just downloaded the current version of Adobe. I have tried several of the suggestions given on various sites on the Internet but no luck.  Any help would be appreciated.

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General troubleshooting, iOS, View or share PDFs

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Why can't I open attachment in mail on my iPad?

New Here ,
Jan 15, 2016

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I received a pdf file that was attached to an email. Paperclip shows on notification but not when I open the email.  I have an iPad Air version 8.2. I just downloaded the current version of Adobe. I have tried several of the suggestions given on various sites on the Internet but no luck.  Any help would be appreciated.

TOPICS
General troubleshooting, iOS, View or share PDFs

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17.3K

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Jan 15, 2016 0
Adobe Employee ,
Jan 15, 2016

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Hi,

Are you using Apple Mail to read email on your iPad?

Would you please take a look at the "Open from Mail" section in the following FAQ document to see if it helps?

How to open PDF documents in Adobe Acrobat Reader for iOS (iPad version)

Please let us know if you use some other email app on your iPad or have additional questions.

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New Here ,
Jan 15, 2016

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This is very embarassing, I found the file at the bottom of all the rec'd and sent emails and opened it with no problem. I think my problem before was an older version of Adobe??? Sorry for the bother!! D

Sent from my iPad

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Jan 15, 2016 0
Adobe Employee ,
Jan 15, 2016

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No problem.  I am glad to hear that you figured it out!

Please bear in mind...For a single-page PDF document, Apple Mail often embeds a preview image (instead of showing the attachment icon) in an email body. In that case, you need to press & hold over the preview image to display the popover to use the iOS "Open in" feature.

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