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why I can't open attach pdf file on my windows phone any more?

Community Beginner ,
Feb 21, 2018

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2 or 3 days ago os not possible.

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Crash or freeze, General troubleshooting

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why I can't open attach pdf file on my windows phone any more?

Community Beginner ,
Feb 21, 2018

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2 or 3 days ago os not possible.

TOPICS
Crash or freeze, General troubleshooting

Views

4.7K

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Feb 21, 2018 0
Adobe Employee ,
Feb 22, 2018

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Hi dav_cespedes,

As you have refereed to Windows phone could you please confirm the application you are working on? Are you referring to the Adobe Reader mobile app?

When was the last time you were able to open the pdf fine? You can try uninstalling and reinstalling the app and see if that makes difference.

Free mobile app and PDF viewer for Windows Phone | Adobe Acrobat DC

Hope this helps.

Regards,

Akanchha

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Feb 22, 2018 0
Community Beginner ,
Feb 22, 2018

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Thanks. Is Adobe Acrobat Reader last time it work was 3 day ago I uninstalled and install it but is the same result.

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Feb 22, 2018 1
Adobe Employee ,
Feb 23, 2018

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The files that you are trying to open through the Adobe Reader application is it on your email or saved on some online storage.

Also, what is the error comes when you try to open a pdf file? Does it happen with other pdfs too which are in the Adobe Reader app?

-Akanchha

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Feb 23, 2018 0
Community Beginner ,
Feb 23, 2018

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the files are attach to emails it also happenen with any pdf safe in my phone, cloud, sd card or any type of pdf.

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Feb 23, 2018 1
Community Beginner ,
Feb 24, 2018

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this what pop up every time:

This page is having a problem loading
We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.

Try this
Open a new tab

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Feb 24, 2018 0
New Here ,
Mar 01, 2018

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I am getting the same message when I try to open attachments in email or other sites.

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Mar 01, 2018 0
New Here ,
Mar 01, 2018

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Ii have the same problem. I already re installed the application. I am seeing in other topics of this forum that many Windows Phone users have the same problem: The application stopped working. Please take a look at it. I use it for many years

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Mar 01, 2018 1
New Here ,
Mar 01, 2018

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any solutions to this problem?

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Mar 01, 2018 0
New Here ,
Mar 02, 2018

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I have the same issue. I have downloaded.pdf files to my Windows Phone but they show as web files so Edge tries to open them. I cannot see how to tell .pdf files to open with Acrobat, not Edge. Does anyone have any ideas?

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Mar 02, 2018 0
New Here ,
Mar 11, 2018

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hier idem kan een tijdje geen pdf meer openen in een email bijlage opgelet het pdf staat in het blauw

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Mar 11, 2018 0
New Here ,
Mar 13, 2018

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Having the same issue. PDF documents no longer open.

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Mar 13, 2018 0