Why is it so difficult to cancel premium account?

New Here ,
Dec 03, 2020

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Why is it so hard to cancel my premium account? All I can guess is that Adobe wants that money every month. 

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Android, Cancel subscription, Comment markup and annotate, Crash or freeze, Create PDF, Edit and export, Enterprise mobility management and SDK, General troubleshooting, Install update and subscribe, iOS, Organize PDF pages, PDF forms, Print, Security or signature, View or share PDFs

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Adobe Community Professional ,
Dec 04, 2020

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You can manage the plan at:

https://account.adobe.com/plans 

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Adobe Employee ,
Dec 04, 2020

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

As you are trying to cancel the Acrobat Premium subscription, would you mind sharing the reason with us?

You may refer to the steps suggested in the following help link to cancel the subscription: https://www.adobe.com/devnet-docs/acrobat/android/en/index.html#canceling-a-subscription 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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Adobe Employee ,
Dec 06, 2020

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Hi,

To cancel the subscription, please follow the following steps:

  • Open Adobe Acrobat app
  • Click on “Settings” (human like icon on the top right of Home page)
  • Tap “Subscriptions” and then Tap “Manage Subscriptions”.
  • You are now in Play Store. Choose the item that you want to cancel and then tap “Cancel Subscription”.

Thanks

Acrobat Android Team

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