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Вылетает reader Pro

New Here ,
May 13, 2020 May 13, 2020

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После открытия файла pdf через 30-1мин вылетает приложение с ошибкой. Не важно какой файл, н алюбом такая проблема. В логах ОС виднеется ошибка ниже, не знаю связана она как то или нет.

 

Имя сбойного приложения: AdobeNotificationClient.exe, версия: 4.9.0.484, метка времени: 0x5d0b467b
Имя сбойного модуля: AdobeNotificationClient.exe, версия: 4.9.0.484, метка времени: 0x5d0b467b
Код исключения: 0x80000003
Смещение ошибки: 0x0000b311
Идентификатор сбойного процесса: 0x5420
Время запуска сбойного приложения: 0x01d617c72f59ec32
Путь сбойного приложения: C:\Program Files\WindowsApps\AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc\AdobeNotificationClient.exe
Путь сбойного модуля: C:\Program Files\WindowsApps\AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc\AdobeNotificationClient.exe
Идентификатор отчета: eb07ea1c-8600-4ae1-a944-0a9ab75a4f3e
Полное имя сбойного пакета: AdobeNotificationClient_1.0.1.22_x86__enpm4xejd91yc
Код приложения, связанного со сбойным пакетом: App

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Crash or freeze , Windows

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Adobe Employee ,
May 13, 2020 May 13, 2020

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Hi Djoner

 

We are sorry for the trouble. As described the application is crashing on opening the PDF file.

 

Would you mind sharing the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Adobe Acrobat Reader

 

A new version 20.009.20063 is now available for Acrobat/Reader DC. Please try to update the application to the new version. Go to Help > Check for Updates and reboot the computer and check.

 

You may also try to repair the installation (For Windows Only)  and see if that helps. Go to Help > Repair Installation

 

Let us know how it goes

 

Regards

Amal

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New Here ,
May 19, 2020 May 19, 2020

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Hi, adobe have last version.  Repair Installation im use, but problem save. (sorry for my English))

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Adobe Employee ,
May 28, 2020 May 28, 2020

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Hi there

 

We are sorry for the trouble.

 

Please update the application to the new version 20.009.20065. go to Help > Check for Updates and see if that helps.

 

Regards

Amal

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