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19.012.20036 introduced Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H' error

Community Beginner ,
Aug 14, 2019

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We have installed the update to 19.012.20036 and our PDFs now give this error.

Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H'. Some characters may not display or print correctly.

These SDS are generated from a software package, and have been working since 2011.

This is a production stopping issue, does anyone have any ideas?

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19.012.20036 introduced Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H' error

Community Beginner ,
Aug 14, 2019

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We have installed the update to 19.012.20036 and our PDFs now give this error.

Cannot extract the embedded font 'HNQFLR+StoneSansLT-Identity-H'. Some characters may not display or print correctly.

These SDS are generated from a software package, and have been working since 2011.

This is a production stopping issue, does anyone have any ideas?

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Aug 14, 2019 2
Adobe Employee ,
Aug 14, 2019

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Hello Stever,

We're sorry for the trouble you had, would you mind sharing the complete workflow of generating the PDF files?

Which application are you using to generate the PDF files?

Are you getting this error message when you view the PDF file in the freeware Adobe Reader desktop application?

Are you on a Windows machine or Mac and what is the version?

Would it be possible to share a sample PDF file with us so that we can test it at our end? Share the PDF file in a private message only How Do I Send  Private Message | Adobe Community

Thanks,

Anand Sri.

[Edited response]

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Aug 14, 2019 0
Community Beginner ,
Aug 14, 2019

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The PDF is generated with an internal application that is maintained by our overseas office.

The error is in the free Adobe Reader DC, the issue started with the update from yesterday.

Windows 10 Pro 64 bit

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Aug 14, 2019 0
Community Beginner ,
Aug 14, 2019

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Our programmer has sorted out the issue. He reformatted the font file to meet the new standards.

Thanks,

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Aug 14, 2019 0
New Here ,
Aug 19, 2019

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Can you expand on this? Our PDFs in question are being created using Tableau and I'm wondering if there's changes they can make on their end.

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Aug 19, 2019 0
New Here ,
Aug 20, 2019

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Steve, what did your programmer do to sort out the issue?

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Aug 20, 2019 0
New Here ,
Aug 15, 2019

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Hi AnandSri

I've got a PDF here with the same problem. I could reproduce the issue with the newest version of Adobe Reader DC 20019.012.20036, and it worked with the previous version (20034).

Edit: I've sent my PDF to AnandSri.

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Aug 15, 2019 1
New Here ,
Aug 19, 2019

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Until the cause of the problem is found, can Adobe create an update that removes the changes made by the 19.012.20036 update?

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Aug 19, 2019 2
Explorer ,
Aug 19, 2019

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Yes. Please roll back the release until this issue is addressed, and then release new version. This is a major issue, and must be addressed as such.

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Aug 19, 2019 2
Adobe Employee ,
Aug 14, 2019

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Glad to hear that the issue got fixed.

Feel free to contact us for any further assistance.

Regards,

Anand Sri.

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Aug 14, 2019 0
New Here ,
Aug 15, 2019

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Hi there, we got same issue since the Adobe reader client was upgraded to 19.012.20036 Cannot extract the embedded font 'DVMXLG+ProximaNovaA-Regular-Idneitty-H' error. Any solution to fix it or Adobe will provide patch? Cheers,

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Aug 15, 2019 1
New Here ,
Aug 15, 2019

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Same problem here. Thousands of PDFs at my company that we have been using without issue for years now suddenly give the error below. Unacceptable. Adobe says they will not support the issue because Adobe Reader is a free application. Customers and engineers are without recourse for the time being. Please fix this Adobe!

Error:

Cannot extract the embedded font 'PIVCSH+AvenirNext LT Pro Regular-Identity-H'. Some characters may not display or print correctly.

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Aug 15, 2019 1
New Here ,
Aug 15, 2019

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It's apparently not only the free Adobe Reader application, that is affected by the issue, since we have the same problem with Adobe Acrobat Pro DC.

I'd be very curious to have more insights into the issue. Right now I don't really understand if I need to...

  1. request new font files from the font creator (?) or ...
  2. edit the original font files and if so, how (?) or  ...
  3. tell the third-party company, that creates our pdf invoices, to embed the fonts in a different way, and if so, how (?).

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Aug 15, 2019 0
Adobe Employee ,
Aug 15, 2019

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Hi All,

I have reported this to the Engineering team for further investigation. If possible, please share a sample PDF file through which you can reproduce the issue in private message only How Do I Send Private Message

Upload the sample file in Document Cloud Storage https://documentcloud.adobe.com

Generate the share link, and share it in private message.

Thanks,

Anand Sri.

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Aug 15, 2019 1
New Here ,
Aug 15, 2019

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Having the same issue that started yesterday (08/14/2019).  Noticed that the problem was with Adobe Acrobat DC version 19.012.20036.  Another co-worker's Adobe hadn't updated yet and was still on 19.012.20035 and it DIDN'T have this error. Any of the files generated by this company will show this error no matter if it's brand new or 2+ years old. The same files open just fine in any other PDF software, including web browsers.  I'll send a file to Anand.

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Aug 15, 2019 2
New Here ,
Aug 19, 2019

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I am having the same issue. I am assuming that there will be an update issued to resolve this so i am going to follow this post to get the update.  Thanks!

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Aug 19, 2019 0