21.001.20138 Reader crashing in digital signature checking process

[Alexander5D91]

Trying to open digitally signed PDF, and its crashed after automatically or manual check existing signature.

[Karol5C77]

I have the same problem with the electronic signature, Adobe freezes when i try to sign. 

Error during verification. While decoding BER, an error occurred

[absethi]

Hi @Alexander5D91 / @Karol5C77 ,

Apoplogies for Inconvience.

Can you please share the sample files with us.

Also can you please share the following details with us:-

1. Acrobat Version (Help-> About Acrobat Pro DC)

2.OS you are facing the issue on

3.Version of OS you are facing the issue on.

Please share the sample files

@Karol5C77  Can you please share the Dump with us when Acrobat Freezes.

Here is how you can collect Dumps:- https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Also, Has the issue started happening after the recent update?

Regards,

Abhinav Sethi

[Alexander5D91]

Hi, @absethi 

Yes, problem was founded after last update.
Info and example of file were sent to absethi@adobe.com

[Karol5C77]

I sent all files to the your e-mail

[absethi]

Hi @Karol5C77 / @Alexander5D91 ,

Thanks for sharing the files and dumps.

We have received the files and dump and have started debugging the issue at our end.

Regards,

Abhinav Sethi

[absethi]

Hi All,

Thank you for your patience.

Adobe released an update to Adobe Acrobat Reader that addresses the crash.

Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates.

You may also download the latest patch from here: 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe3...

For more information on updates, please refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

Let us know how it goes.

Thanks,

Abhinav Sethi