21.001.20138 Reader crashing in digital signature checking process

New Here ,
Feb 16, 2021

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Trying to open digitally signed PDF, and its crashed after automatically or manual check existing signature.

TOPICS
Crash or freeze, General troubleshooting, Security digital signatures and esignatures, Windows

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New Here ,
Feb 16, 2021

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I have the same problem with the electronic signature, Adobe freezes when i try to sign. 

 

Error during verification. While decoding BER, an error occurred

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Adobe Employee ,
Feb 16, 2021

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Hi @Alexander5D91 / @Karol5C77 ,

 

Apoplogies for Inconvience.

 

Can you please share the sample files with us.

Also can you please share the following details with us:-

1. Acrobat Version (Help-> About Acrobat Pro DC)

2.OS you are facing the issue on

3.Version of OS you are facing the issue on.

 

Please share the sample files

@Karol5C77  Can you please share the Dump with us when Acrobat Freezes.

Here is how you can collect Dumps:- https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

 

Also, Has the issue started happening after the recent update?

 

Regards,

Abhinav Sethi

 

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New Here ,
Feb 16, 2021

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Hi, @absethi 

 

Yes, problem was founded after last update.
Info and example of file were sent to absethi@adobe.com

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New Here ,
Feb 17, 2021

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I sent all files to the your e-mail

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Adobe Employee ,
Feb 17, 2021

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Hi @Karol5C77 / @Alexander5D91 ,

 

Thanks for sharing the files and dumps.

We have received the files and dump and have started debugging the issue at our end.

 

Regards,

Abhinav Sethi

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absethi LATEST
Adobe Employee ,
Feb 25, 2021

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Hi All,

 

Thank you for your patience.

 

Adobe released an update to Adobe Acrobat Reader that addresses the crash.

Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates.

 

You may also download the latest patch from here: 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe3...

 

For more information on updates, please refer to this link: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

Let us know how it goes.

 

Thanks,

Abhinav Sethi

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