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3D

New Here ,
Feb 12, 2020 Feb 12, 2020

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My laptop is HP Zbook 15 G6 and OS is WIN 10 1903

recently I played a 3D object via Adobe Reader 

I found animation would show very lag if I enable SandBox Protection but fluently  with SandBox Protection disable

May I know why this setting impact the 3D animation ?

Thanks

TOPICS
Crash or freeze , General troubleshooting , View PDF , Windows

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New Here ,
Feb 17, 2020 Feb 17, 2020

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Hi webber12345,

 

Thanks for reporting your concern.

Could you please provide us with the fiollowing information to help us analyze this better:

  1. Is this file specific or generic. Please provide us with the file you are facing the issue with?
  2. Adobe Reader version#?
  3. Please attach a video as well to show the comparision with sandbox enabled vs diasabled.

 

Thanks,

Girija Agarwala

Adobe Acrobat Desktop Team

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New Here ,
Feb 17, 2020 Feb 17, 2020

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1.it's a generic file
https://drive.google.com/open?id=112RHk_dET6k0hJ5R_d2RtH87Ho2Pqzo- 

2.Adobe version :20.006.20034

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