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3D

New Here ,
Feb 12, 2020

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My laptop is HP Zbook 15 G6 and OS is WIN 10 1903

recently I played a 3D object via Adobe Reader 

I found animation would show very lag if I enable SandBox Protection but fluently  with SandBox Protection disable

May I know why this setting impact the 3D animation ?

Thanks

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Crash or freeze, General troubleshooting, View PDF, Windows

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3D

New Here ,
Feb 12, 2020

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My laptop is HP Zbook 15 G6 and OS is WIN 10 1903

recently I played a 3D object via Adobe Reader 

I found animation would show very lag if I enable SandBox Protection but fluently  with SandBox Protection disable

May I know why this setting impact the 3D animation ?

Thanks

Topics

Crash or freeze, General troubleshooting, View PDF, Windows

Views

72

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 12, 2020 0
New Here ,
Feb 17, 2020

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Hi webber12345,

 

Thanks for reporting your concern.

Could you please provide us with the fiollowing information to help us analyze this better:

  1. Is this file specific or generic. Please provide us with the file you are facing the issue with?
  2. Adobe Reader version#?
  3. Please attach a video as well to show the comparision with sandbox enabled vs diasabled.

 

Thanks,

Girija Agarwala

Adobe Acrobat Desktop Team

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Feb 17, 2020 0
New Here ,
Feb 17, 2020

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1.it's a generic file
https://drive.google.com/open?id=112RHk_dET6k0hJ5R_d2RtH87Ho2Pqzo- 

2.Adobe version :20.006.20034

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Feb 17, 2020 0