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A signature was not created message

New Here ,
Jun 18, 2020

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Hi,

it apeared an message while I want to pdf file sign digitaly. I choose tool Digitally sign, with cross cursor I want to click and move mouse and this message appears. Certificate is valid.

I reinstalled Adobe reader to the last version

Some months ago was it OK. 

Please advise me, thank you, Ales

 

 

messagemessage

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Security digital signatures and esignatures

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A signature was not created message

New Here ,
Jun 18, 2020

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Hi,

it apeared an message while I want to pdf file sign digitaly. I choose tool Digitally sign, with cross cursor I want to click and move mouse and this message appears. Certificate is valid.

I reinstalled Adobe reader to the last version

Some months ago was it OK. 

Please advise me, thank you, Ales

 

 

messagemessage

Topics

Security digital signatures and esignatures

Views

110

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 19, 2020

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Hi there


We are sorry for  the touble. AS described yoiu are unable to sign the PDF file.

 

Would you mind sharing the steps you are doing to sign the PDF?

 

Also what is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Adobe Acrobat Reader and make sure you have the latest version 20.009.20067 installled. Go to Help > Check for Updates.

 

Is this a behavior with aparticular PDF file or with all the PDFs? Please try to sign a different PDF file and check.

 

you may also refer to the help page Sign PDFs in Adobe Acrobat Reader. and see if that helps.

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jun 20, 2020

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Hi there,

I found out interesting thing: I can digitaly sign any pdf document for the first time I open Adobe reader after loging to my account. For the second time I cannot sign it or other documents. Message see above in my first post. I am using the last adobe acrobat reader 2020.009.20067. I used czech version and tried reinstall to english version. Cannot sign with the same message.

Thank you for respopnse

Ales

 

 

 

 

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Amal. LATEST
Adobe Employee ,
Jun 25, 2020

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Hi Ales,

 

We are sorry to hear that.

 

Please try to repair the installation (For Windows Only) and see if that makes any difference. Go to Help > Repair Installation.

 

If it still doesn't work, please create a new test  user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool  https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the compouter and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Regards

Amal

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