AC reader - The memory could not be read.

New Here ,
Dec 18, 2020

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Good Morning When opening AcroRd32.exe as a user, nothing happens, when opening as an administrator, the following error occurs:

 

The instruction at 0x000000005690CB1A referenced memory at 0x0000000000000004. The memory could not be read.

 

Software is already in the latest version: 20.13.20074.18474

• Application uninstalled and reinstalled
• Troubleshooting according to the link:
https://helpx.adobe.com/br/acrobat/kb/error-acrobat-reader-running-cannot.html
• Attempted to add the application in Data Execution Prevention but Windows displays the following message: This program must be run with data execution protection (DEP) enabled. You cannot disable DEP for this program.
• OS W10 updated with version 1909

 

Can someone help me solve this problem please

TOPICS
General troubleshooting, View PDF, Windows

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radzmar LATEST
Adobe Community Professional ,
Dec 28, 2020

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You should check the Windows event log for further information. There seems to be something wrong in you OS.

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