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Acrobat DC not opening old PDF files

Community Beginner ,
May 06, 2019

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All old PDF files in our websites are not opening from the desktop nor via IE or Chrome browser.  I am using the latest Acrobat Reader DC version 19.2560.

Kindly let us know the workaround or solution as we have so many old pdf files in our doc site which cannot be redistributed.

Note: The new pdfs are opening without any issue.

Here is the error message...

on desktop:

on Chrome:

on IE:

thanks. it works when i downloaded the file again.

Also the after updating the browser versions, i am able to open the pdfs in the browser.

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Acrobat DC not opening old PDF files

Community Beginner ,
May 06, 2019

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All old PDF files in our websites are not opening from the desktop nor via IE or Chrome browser.  I am using the latest Acrobat Reader DC version 19.2560.

Kindly let us know the workaround or solution as we have so many old pdf files in our doc site which cannot be redistributed.

Note: The new pdfs are opening without any issue.

Here is the error message...

on desktop:

on Chrome:

on IE:

thanks. it works when i downloaded the file again.

Also the after updating the browser versions, i am able to open the pdfs in the browser.

Views

420

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 07, 2019

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What can you see at the first lines when you open one of the files in Notepad?

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Community Beginner ,
May 07, 2019

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files start with:

<?hda jcharset="UTF8" encoding="utf-8"?>

or

%PDF-1.5

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Adobe Community Professional ,
May 07, 2019

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When it starts with

<?hda jcharset="UTF8" encoding="utf-8"?>

it is not a PDF file.

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Community Beginner ,
May 07, 2019

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thanks. it works when i downloaded the file again.

Also the after updating the browser versions, i am able to open the pdfs in the browser.

Likes

Translate

Translate

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Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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