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ACROBAT DC v. 2020.012.20041 CRASH WHEN OPENING SOME SIGNED FILES

New Here ,
Aug 13, 2020

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Hi,

Recently my Acrobat DC has updated to last version 2020.012.20041

Some signed files I had , cant be opened with this version. When opening, windows shows message that HAS STOPPED WORKING (in Spanish):

imagen.png

Previous versions open this files without problems.

I tested in diferent computers with windows 10 and windows 7.

The event viewer reports this:

 

<Event 	xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
	<System>
		<Provider Name="Application Error" />
		<EventID Qualifiers="0">1000</EventID>
		<Level>2</Level>
		<Task>100</Task>
		<Keywords>0x80000000000000</Keywords>
		<TimeCreated SystemTime="2020-08-13T06:41:48.580693900Z" />
		<EventRecordID>210551</EventRecordID>
		<Channel>Application</Channel>
		<Computer>XXXXXX</Computer>
		<Security />
	</System>
	<EventData>
		<Data>AcroRd32.exe</Data>
		<Data>20.12.20041.1044</Data>
		<Data>5f23643d</Data>
		<Data>ucrtbase.dll</Data>
		<Data>10.0.15063.1182</Data>
		<Data>73290ff4</Data>
		<Data>c0000005</Data>
		<Data>000408b0</Data>
		<Data>2f84</Data>
		<Data>01d6713c204e4cae</Data>
		<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
		<Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
		<Data>e74eed22-fd71-4795-95b6-32fac83e3276</Data>
		<Data />
		<Data />
	</EventData>
</Event>

 

The signed cert of this files doesn't have CN , may be this is the cause of this crash.

Hi All,

 

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

 

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe

 

Let us know if you still experience the issue.

 

Thanks,
Meenakshi

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Crash or freeze, Security digital signatures and esignatures

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ACROBAT DC v. 2020.012.20041 CRASH WHEN OPENING SOME SIGNED FILES

New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Hi,

Recently my Acrobat DC has updated to last version 2020.012.20041

Some signed files I had , cant be opened with this version. When opening, windows shows message that HAS STOPPED WORKING (in Spanish):

imagen.png

Previous versions open this files without problems.

I tested in diferent computers with windows 10 and windows 7.

The event viewer reports this:

 

<Event 	xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
	<System>
		<Provider Name="Application Error" />
		<EventID Qualifiers="0">1000</EventID>
		<Level>2</Level>
		<Task>100</Task>
		<Keywords>0x80000000000000</Keywords>
		<TimeCreated SystemTime="2020-08-13T06:41:48.580693900Z" />
		<EventRecordID>210551</EventRecordID>
		<Channel>Application</Channel>
		<Computer>XXXXXX</Computer>
		<Security />
	</System>
	<EventData>
		<Data>AcroRd32.exe</Data>
		<Data>20.12.20041.1044</Data>
		<Data>5f23643d</Data>
		<Data>ucrtbase.dll</Data>
		<Data>10.0.15063.1182</Data>
		<Data>73290ff4</Data>
		<Data>c0000005</Data>
		<Data>000408b0</Data>
		<Data>2f84</Data>
		<Data>01d6713c204e4cae</Data>
		<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
		<Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
		<Data>e74eed22-fd71-4795-95b6-32fac83e3276</Data>
		<Data />
		<Data />
	</EventData>
</Event>

 

The signed cert of this files doesn't have CN , may be this is the cause of this crash.

Hi All,

 

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

 

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe

 

Let us know if you still experience the issue.

 

Thanks,
Meenakshi

Topics

Crash or freeze, Security digital signatures and esignatures

Views

553

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Adobe Employee ,
Aug 13, 2020

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Dear User,

 

Apologies for Inconvienece, I will be helping you with this issue.

Can you please share the dump with us.

Dump Can be collected via the following steps:- https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Please share the Dump at- [Email address removed by mod: please ask the user to send files/logs in private message only. Click on the profile icon, and select send message to initiate a private/direct message ]

Also, would it be possible to share the concerned file with us at [Email address removed by mod]

 

Regards,

Abhinav Sethi

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New Here ,
Aug 13, 2020

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Hi Again

I just shared the dump and and example of concerned file.

Plese notify me whe you have downloaded.

 

Thanks in advance.

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Adobe Employee ,
Aug 14, 2020

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Hi,

Thanks for Sharing the Dump and file.

we have identified the bug and working on the Fix.

Regards,

Abhinav Sethi

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New Here ,
Aug 17, 2020

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Hi,

 

Any update yet?

I have the same issue, couldn't find software update yet.

 

Br,

M.

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Adobe Employee ,
Aug 19, 2020

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Hi All,

 

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

 

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....

 

Let us know if you still experience the issue.

 

Thanks,
Meenakshi

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New Here ,
Aug 20, 2020

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Problem resolved.

Great job.

 

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Adobe Employee ,
Aug 22, 2020

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Glad to know that!

Thank you for confirming.

 

Regards,

Meenakshi

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