acrobat dc will not install

New Here ,
Jul 17, 2018 Jul 17, 2018

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Have tried multiple times to install Acrobat DC.  it seems to complete, but will not open.  Some of the time the Chrome extension works.  Have tried the cleaner, but not to sure what cleaner to uses.  Have Win7 on a PC and Acrobat just stopped working awhile ago, and have tried to download DC with no success.Should I delete all the references to Adobe and Arcobat in the registers?  Am at my wits end.  HELP!!!!!

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correct answers 1 Correct Answer

Adobe Employee , Sep 18, 2018 Sep 18, 2018
Hello Stevenw,I really apologize for the late response and inconvenience caused to you. We do take care of our Adobe Reader users and don't push them to opt for a paid subscription. The issue is environment specific and it is not reproducible at our end on both the platforms i.e. Mac and Windows with the latest build. I will try my best to get the issue addressed and get a fix/workaround on this.Would you mind sharing your callback details, the best time for a callback and timezone by private me...

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New Here ,
Aug 11, 2018 Aug 11, 2018

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BTW, seems that 350+ people have the same problem!

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Adobe Employee ,
Sep 18, 2018 Sep 18, 2018

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Hello Stevenw,

I really apologize for the late response and inconvenience caused to you. We do take care of our Adobe Reader users and don't push them to opt for a paid subscription.

The issue is environment specific and it is not reproducible at our end on both the platforms i.e. Mac and Windows with the latest build.

I will try my best to get the issue addressed and get a fix/workaround on this.

Would you mind sharing your callback details, the best time for a callback and timezone by private message only so that we can schedule a callback along with a remote session so that we can investigate more and assist you in a better manner? I have also sent you a private message with steps to collect log files of the machine. Please check your email inbox.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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New Here ,
Dec 15, 2020 Dec 15, 2020

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My Enterprise Acrobat Pro DC will not install past 22.5% . . . . suggestions?

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