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Acrobat does not work

New Here ,
Jul 15, 2020

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Hi.

 

I need your help. After downloading Acrobat from Creative Cloud I had a significant problem. It does not work, after opening it, everything seems blank (see image), also it asks me to authorize you to use confidential information (see image). I have uninstalled and installed it but it always happens the same. I appreciate you help me solve my problem. Thank you
 

 

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Download and install, Mac, PDF and browsers, View PDF

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Acrobat does not work

New Here ,
Jul 15, 2020

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Copied

Hi.

 

I need your help. After downloading Acrobat from Creative Cloud I had a significant problem. It does not work, after opening it, everything seems blank (see image), also it asks me to authorize you to use confidential information (see image). I have uninstalled and installed it but it always happens the same. I appreciate you help me solve my problem. Thank you
 

 

Topics

Download and install, Mac, PDF and browsers, View PDF

Views

24

Likes

Translate

Translate

Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Amal. LATEST
Adobe Employee ,
Jul 15, 2020

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Hi there

 

We are sorry for the trouble. As described the application is opening at a blank screen

 

Please remove the application using the Acroat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

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