Acrobat Reader crashes when comment

New Here ,
Nov 30, 2020 Nov 30, 2020

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Dear Sir or Madam,

I always use the comment tools on Acrobat Reader, but today, when I try to insert a comment to any PDF that I've tried, it crashes. Just with the first comment.

I tried everything I've seen in other similar posts:

-updated my Nvidia graphics drivers (RTX 2070)

-reinstalled Adobe Acrobat Reader (latest version)

-accepted the EULA.exe

-repaired Adobe Acrobat Reader

-please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html, reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/

I have even tried to collect the crash logs, but after following all the steps, I don't know why the crashdumps folder doesn't appear anywhere.
Could you please help with this issue.

Thank you very much and best regards,

Jose

 

TOPICS
Comment markup and annotate, Crash or freeze, Windows

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New Here ,
Dec 01, 2020 Dec 01, 2020

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I know I just posted the comment yesterday night, but I'm really stuck with this and I need to solve this problem urgently. Thank you very much for your kind help.

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