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Dear Sir or Madam,
I always use the comment tools on Acrobat Reader, but today, when I try to insert a comment to any PDF that I've tried, it crashes. Just with the first comment.
I tried everything I've seen in other similar posts:
-updated my Nvidia graphics drivers (RTX 2070)
-reinstalled Adobe Acrobat Reader (latest version)
-accepted the EULA.exe
-repaired Adobe Acrobat Reader
-please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html, reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/
I have even tried to collect the crash logs, but after following all the steps, I don't know why the crashdumps folder doesn't appear anywhere.Could you please help with this issue.
Thank you very much and best regards,
I know I just posted the comment yesterday night, but I'm really stuck with this and I need to solve this problem urgently. Thank you very much for your kind help.