Acrobat reader DC automatically closing after opening PDF document in 2019.008.20071

New Here ,
Oct 04, 2018 Oct 04, 2018

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Hi,

I have a problem in using Acrobat reader DC from today.

When I double click a PDF docuement, Acrobat reader opens the document and I can see the document.

However, Acrobat reader closes automatically after 15 seconds.

I found several articles about similiar issue for previous version.

But I couldn't find a solution.

I use Windows 10 Enterprise  64bit and it's version is 1083.

May I get help?

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correct answers 1 Correct Answer

Adobe Employee , Oct 08, 2018 Oct 08, 2018
Hi All,We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates. More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products Plea...

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Adobe Employee ,
Oct 04, 2018 Oct 04, 2018

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Hi oanjinkim,

Sorry for the issue that you are facing while using Adobe Acrobat Reader.

Acrobat team is aware of similar crash issue that has recently surfaced (with the Oct 2 update) and working on a resolution on priority.

We will be coming up with the fix for this issue very soon and will update you on this accordingly.

Thanks

Ayush Jain

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Adobe Employee ,
Oct 08, 2018 Oct 08, 2018

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Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Hi dear,

This LINK is SHOWING ERROR 404.

Can you please update with correct one to resove the error.

 

Regards

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New Here ,
Apr 26, 2020 Apr 26, 2020

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Check the reply.

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New Here ,
Dec 04, 2020 Dec 04, 2020

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This worked for me. Thank you.

 

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12 hours ago 12 hours ago

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When I open the application it too automatically closes before I am able to click Help > Check for Updates.

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New Here ,
Apr 06, 2020 Apr 06, 2020

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HI,

YOUR ABOVE LINK SHOWING ERROR 404, Please reply some one on this issue,

acrobat DC open and immediate closed.

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New Here ,
Apr 26, 2020 Apr 26, 2020

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Check the reply.

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New Here ,
May 05, 2020 May 05, 2020

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New Here ,
Dec 04, 2020 Dec 04, 2020

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This worked for me.  Thank you!

 

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