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Acrobat Reader DC context menu print non-admin accounts

New Here ,
Nov 14, 2018

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Dears,
in our company environment we are using Adobe Acrobat Reader DC.
With older version everything was fine but since updated to 2019.xxx, maybe it depends on the Windows 10 upgrade to 1803 too, one feature is missing.
Non-Admin accounts are unable to have the context menu entry for "Print".

With an Admin account everything is fine.

Windows 10 Pro - 1803

Hope Adobe is aware and have a solution for us.

Thanks.

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Acrobat Reader DC context menu print non-admin accounts

New Here ,
Nov 14, 2018

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Dears,
in our company environment we are using Adobe Acrobat Reader DC.
With older version everything was fine but since updated to 2019.xxx, maybe it depends on the Windows 10 upgrade to 1803 too, one feature is missing.
Non-Admin accounts are unable to have the context menu entry for "Print".

With an Admin account everything is fine.

Windows 10 Pro - 1803

Hope Adobe is aware and have a solution for us.

Thanks.

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Adobe Employee ,
Dec 21, 2018

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Hello Clydebergemann,

We're sorry for the trouble you had and sorry for the delayed response, are you still experiencing the issue or have you found a solution?

Would you mind sharing more details about the issue? Are you/users not able to print using the Context menu that is Quick Print?

Make sure that you have the latest version of Adobe Reader 2019.010.20064 installed, check for any pending updates from help>check for updates, reboot the machine after updating Adobe Reader and check.

You may refer and try the suggestions from the help article Troubleshoot PDF printing in Acrobat and Reader

We're here to help, just need more info.

Thanks,

Anand Sri.

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New Here ,
Jan 07, 2019

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Dear Anand Sri,

thank you for your response.

Hope we are able to fix our problem together soon.

Yes, we still have the issue. General printing is working well, we only have an issue with the Windows Context Menu when make a right click on a PDF. There is the Print option missing as it was available in previous versions.
I tried different versions of the Reader DC with Windows 10 V1803.
The troubleshoot site doesn't include a solution for our problem.

Waiting for your news.

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New Here ,
Feb 18, 2020

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Hello,

we also cannot print via context menu. The printing option is missing in the context menu.

On Windows 8.1. PCs the option is available, on Windows 10 PCs we can print every fileformat like jpg, docx etc via context menu, except PDF.

On all machines the latest acrobat reader is installed and is standard app for PDF.

Is there any patch or workaround to fix the conext menu?

 

Greetings,

Heike

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