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Hello all,
Reader DC crashes after about 1 minute of use across a few computers. I've tried all the reccomened troublehooting steps including the cleaning tool, disabling protected view (in-app and via regedit), deleting AppData, reinstalling Reader completely, opening different pdfs etc.
This happens with all PDFs, across multiple computers and installs.
Here is the .dmp file: https://drive.google.com/file/d/123dyCgVuvj31ZbyLqcmzeGKHpRXmwn1u/view?usp=sharing
https://drive.google.com/file/d/1a81ti6uigtPcH9HEM1yohbRy-3iljk__/view?usp=sharing
This seems to be the cause: FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub
but i'm not experienced with WinDbg so im not sure.
Any help is appreciated.
Many thanks.
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Hi there
We are sorry for the trouble. As described the application crashes after 1 minute.
Since you have already tried the troubleshooting steps without any success. Please try to create a new user profile with full admin rights or enabling the root account (For Mac) and try installing the application there and check.
Please share your observation
Regards
Amal