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Acrobat Reader DC crashes after about 1 minute

New Here ,
Dec 19, 2019 Dec 19, 2019

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Hello all,

 

Reader DC crashes after about 1 minute of use across a few computers. I've tried all the reccomened troublehooting steps including the cleaning tool, disabling protected view (in-app and via regedit), deleting AppData, reinstalling Reader completely, opening different pdfs etc.


This happens with all PDFs, across multiple computers and installs.

 

Here is the .dmp file: https://drive.google.com/file/d/123dyCgVuvj31ZbyLqcmzeGKHpRXmwn1u/view?usp=sharing
https://drive.google.com/file/d/1a81ti6uigtPcH9HEM1yohbRy-3iljk__/view?usp=sharing

 

This seems to be the cause: FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

but i'm not experienced with WinDbg so im not sure.

 

Any help is appreciated.

 

Many thanks.

 

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Crash or freeze

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Adobe Employee ,
Dec 27, 2019 Dec 27, 2019

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Hi there 

 

We are sorry for the trouble. As described the application crashes after 1 minute.

 

Since you have already tried the troubleshooting steps without any success. Please try to create a new user profile with full admin rights or enabling the root account (For Mac) and try installing the application there and check.

 

Please share your observation 

 

Regards

Amal

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