Highlighted

Acrobat Reader DC crashes after about 1 minute

New Here ,
Dec 19, 2019

Copy link to clipboard

Copied

Hello all,

 

Reader DC crashes after about 1 minute of use across a few computers. I've tried all the reccomened troublehooting steps including the cleaning tool, disabling protected view (in-app and via regedit), deleting AppData, reinstalling Reader completely, opening different pdfs etc.


This happens with all PDFs, across multiple computers and installs.

 

Here is the .dmp file: https://drive.google.com/file/d/123dyCgVuvj31ZbyLqcmzeGKHpRXmwn1u/view?usp=sharing
https://drive.google.com/file/d/1a81ti6uigtPcH9HEM1yohbRy-3iljk__/view?usp=sharing

 

This seems to be the cause: FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

but i'm not experienced with WinDbg so im not sure.

 

Any help is appreciated.

 

Many thanks.

 

Topics

Crash or freeze

Views

165

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Acrobat Reader DC crashes after about 1 minute

New Here ,
Dec 19, 2019

Copy link to clipboard

Copied

Hello all,

 

Reader DC crashes after about 1 minute of use across a few computers. I've tried all the reccomened troublehooting steps including the cleaning tool, disabling protected view (in-app and via regedit), deleting AppData, reinstalling Reader completely, opening different pdfs etc.


This happens with all PDFs, across multiple computers and installs.

 

Here is the .dmp file: https://drive.google.com/file/d/123dyCgVuvj31ZbyLqcmzeGKHpRXmwn1u/view?usp=sharing
https://drive.google.com/file/d/1a81ti6uigtPcH9HEM1yohbRy-3iljk__/view?usp=sharing

 

This seems to be the cause: FAILURE_BUCKET_ID: BREAKPOINT_80000003_wow64cpu.dll!CpupSyscallStub

but i'm not experienced with WinDbg so im not sure.

 

Any help is appreciated.

 

Many thanks.

 

Topics

Crash or freeze

Views

166

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Amal. LATEST
Adobe Employee ,
Dec 27, 2019

Copy link to clipboard

Copied

Hi there 

 

We are sorry for the trouble. As described the application crashes after 1 minute.

 

Since you have already tried the troubleshooting steps without any success. Please try to create a new user profile with full admin rights or enabling the root account (For Mac) and try installing the application there and check.

 

Please share your observation 

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Resources
Trending Issue & Solution
Edit PDF in Adobe Acrobat Pro DC