Hi all -
I have a brand new Asus Vivobook 15 laptop. It is completely updated (Windows 10 S Home was converted to windows 10 Home).
I created a simple Acrobat file in MS Word 16 with some lines of text. I converted to PDF either with Cute PDF writer, or the MS Office PDF generation tool.
In either case: the file easily opens in Foxit Reader v10. In Acrobat, the file opens, but if I click the mouse, the display is completely garbled and un-usable. I've installed various versions of Acrobat Reader on about 30 computers over the last 20 years, and have never experienced this.
I played with the rendering settings and could not fix it. Attached is a youtube video. When an appropriate solution is found, I will update the video to hopefully help other people.
Hi all - a co-worker suggested these steps, which I'm happy to say fixed the problem!!!
[a] uninstalled Acrobat Reader DC
[b] uninstalled Foxit Reader
[c] ran the Acrobat Reader Cleaner Tool (google it) to erase all previous settings.
[d] windows control panel --> fonts --> font settings --> click "restore default font settings"
[e] reinstalled Acrobat Reader DC. Now it works!!! the garbled text problem is gone.
[f] reinstalled Foxit Reader (my backup reader). It works as well!!
I posted a similar problem. FYI, by uninstalling, using the Cleaner Tool, then reinstalling, the problem appears to be solved. I don't have any alternate reader...and in Windows 10, I couldn't find any "restore default font settings" option in Control Panel. Ergo, I skipped those steps. Thanks for your help!
We are sorry for the trouble. As described, the PDF turns to black and white dots on click on the text.
++ Adding to the discussion
Please refer to the steps provided in a similar discussion Solved: Screen turns to black and white dots using Adobe A... - Adobe Support Community - 10909009 and see if that works for you.
Keep us posted with the results.