Acrobat Reader DC long file path

New Here ,
Aug 11, 2020

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As an organization, we are using Windows 10 with the "LongPathsEnabled" registry entry set to 1, as posted here: Enable Long Paths in Windows 10, Version 1607, and Later 

This has helped us with moving long pathed files and opening them in Microsoft Office programs.

 

However, Adobe Acrobat DC (and Acrobat Reader DC) still cannot open files with paths longer than 255 characters. We have tested this in multiple scenarios and have found that Acrobat has this problem with any long file path. The file simply won't open or opens a blank document. If you copy the document to a short path, it opens flawlessly.

 

I have found several similar threads here , here and here . All mention it's a file path limitation of Windows. That is simply no longer the case. As seen in the top link, Windows 10 now supports file paths up to 32,767 characters. 

 

As linked in this thread here , user avn1 has correctly deduced that Adobe has not updated Acrobat to recognize the new MAX_PATH restrictions. That thread has several more responses but none from Adobe employees.

 

Could you please advise when Adobe plans to add long file path functionality to Acrobat products? Or at least acknowledge that you are working on it, please?

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Crash or freeze, Edit and convert PDFs

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New Here ,
Feb 20, 2021

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Adobe support is still claiming that this issue is a Windows issue and not an Adobe issue.  Their close minded, attitude is offensive.  They act like their "solution" is the only way to aproach problem solving an issue.  Their attitude is not a collaborative one.  I was treated like I don't understand basic issues.  It is hard to collaboratively problem solve, when I request for the agent to speak slowly and clearly, but I still struggle to understand.  The language barrier is a problem.  I asked for a definition of provisioning, and I was given a condescending attitude.  My money is as good as anyone else's and I don't appreciate being treated like I don't get it.  Funny how they blatantly lie, about the programatic architecture.  I asked about character limitation issues, but I did not get an answer.  They gaslighted me, to make me feel like I didn't understans the issue, but I was getting it.  I wanted answers before I made a system wide decision, and my files were deleted without my consent.  Be aware, that if you change your login data, that globally, your files will be affected.  They do not have a means of batch processing back up of data; you have to back up files one by one.  If you want to be gaslighted repeatedly, call Adobe customer support.

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New Here ,
Feb 20, 2021

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Did Adobe support ever respond to you?  Do they care to fix major issues like this?

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shrebhat LATEST
Adobe Employee ,
Feb 21, 2021

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Hi
Adobe Acrobat and Reader official update (21.001.20135) containing the fix for this issue is now available.

This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.
More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html
Please try it out and let us know your feedback!

Thanks!

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