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Acrobat Reader DC not working in Catalina

New Here ,
Jan 05, 2020

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Adobe Acrobat Reader DC will not run under Catalina. I have removed it and re-installed the latest version but it freezes as soon as I try and open it. Any suggestions?

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Acrobat Reader DC not working in Catalina

New Here ,
Jan 05, 2020

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Adobe Acrobat Reader DC will not run under Catalina. I have removed it and re-installed the latest version but it freezes as soon as I try and open it. Any suggestions?

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Jan 05, 2020 0
New Here ,
Jan 06, 2020

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Catalina seriously sucks! I recently experienced a system-wide crash on my 2019 custom built MBP as soon as I updated from Mojave to Catalina (not willfully I might add). In diagnosing my error reports or problem logs I determined the source to be Adobe CC's continued incompatibility with Catalina months after the official release. So in troubleshooting everytime I thought I had it all fixed after removing and reinstalling single Adobe programs to then (what I thought) uninstalling and removing ALL of adobe CC by classic drag and drop from applications in finder to trash.

Well Adobe, being as comprehensive and multi-faceted as it is, is incredibly difficult to COMPLETELY remove from a Mac (probably Windows too) by standard procedure. There's always little folders, scripts, and/or remaining pieces of files/packets lurking somewhere. You can tell by monitoring your active tasks in activity monitor, with filter "adobe" keyword consuming any percentage of your machines resources (CPU, Memory).

 

Once you have succesfully removed absolutely every bit of adobe that you can easily find check this article to find a link to use the Creative Cloud Cleaner tool and download/run it to ensure total removal success:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Proceed to Adobe's official website to download your CC apps and log back in with a fresh start.\

 

Hope this helps.

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Jan 06, 2020 0
Amal. LATEST
Adobe Employee ,
Jan 30, 2020

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Hi Scallywag

 

We are sorry for the delay in response. I hope you would be able to fix it by now. If the issue still persists please try the following steps and see if that helps

 

 

Let us know how it goes

 

Regards

Amal

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Jan 30, 2020 0